Senior IT Administrator

SUMMARY:
The senior IT Systems Administrator is responsible for the IT infrastructure and must ensure that all core systems are operational and maintained at all times.

POSITION INFO:

Qualifications/ Experience/Skills Required:

• Minimum 5-years hands on experience in a senior IT administrator role.
• Bachelor''s degree in Computer Science, Information Systems or Engineering, MCSA/MCSE, CCNA certification or other industry qualifications are desirable
• Vendor specific certification such as AWS, Veeam, Microsoft etc.

Essential:

• Administration/Migration of Microsoft Active Directory
• Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016
• Administration/Migration of Microsoft Server Roles 2012 / 2016 / 2019
• Microsoft Windows 7 / 8 / 10 Operating Systems
• Systems Security
• M365 Management (Mail, Tenant, SharePoint, OneDrive, AD, Licenses)
• Backup Solutions (Veritas Backup Exec, Veeam)
• Networking (Firewall, Switch, VLAN, VPN)
• Storage Solutions (Dell, HP)
• Virtual Environments (VMware, Hyper-V)
• Knowledge of monitoring systems (Solarwinds, PRTG)
• Microsoft Services (SharePoint, Teams)
• Telephony support (VOIP)
• Scripting for task automation

Skills / Knowledge and Competencies:

• Client liaison and customer service principles
• Time management
• Teamwork
• Ability to multitask
• Excellent organisational and interpersonal skills
• Must have a good telephone manner and communication skills
• Attention to detail, accurate and analytical
• Willingness to learn and follow through on operations
• Troubleshooting ability & quick learner for recurring problems
• Flexible with working hours availability to work after hours – occasional overtime may be required
• Be prepared to sacrifice some personal time to get the outstanding issue resolved or call done

Duties and responsibilities include:

• Day to day customer support on service desk (TIER3)
• System upgrades and task coordination
• Server and network infrastructure support
• Backup management
• Internet, security, and firewall support
• New system installations & upgrades (server & network)
• Virtual server management
• User management on AD / Azure

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