Senior IT Support & Technical Lead

Recruiter:

Bomikazi recruitment

Job Ref:

JHB000028/MK

Date posted:

Wednesday, December 10, 2025

Location:

Johannesburg, South Africa

SUMMARY:
A well-established Managed Service Provider (MSP) supporting business clients across multiple industries company based in Johannesburg North is looking for a Senior IT Support & Technical Lead to set up, troubleshoots, improves client environments, designing solutions and implementing automation, to ensure tickets are closed efficiently and best practices are followed.

POSITION INFO:
Key Responsibilities:

Be the technical lead for escalations, complex troubleshooting, and solution design
Plan and implement infrastructure projects from start to finish
Review and improve client environments for performance, security, and efficiency
Bring automation and structure to MSP operations
Manage and mentor the support team, ensuring tickets are actioned on time
Maintain documentation, processes, and best practices

Requirements:

5+ years in a senior IT support/technical lead role
Strong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloud
Experience designing and implementing technical solutions
Scripting skills (PowerShell preferred)
Excellent communication and leadership skills
Driver’s license & own vehicle
Relevant certifications (MCSE, CCNA, etc.) — advantageous

Tech Stack:

Windows & Windows Server (AD, DNS, DHCP, Hyper-V, Group Policy, etc.)
Networking (LAN/WAN, VLANs, advanced TCP/IP, switching, wireless)
FortiGate Firewalls (configuration, troubleshooting, optimisation)
3CX VoIP systems
Microsoft 365, Teams, SharePoint, Entra, Azure
Backup & Security solutions (AV, EDR, SOC, patching)

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