Trading Platform Software Support Specialist

SUMMARY:
Our client is seeking a Trading Platform Software Support Specialist to join their dynamic and growing team.

POSITION INFO:
Key Responsibilities:

• Provide application support to users: respond to, resolve, and log in-bound customer calls, identify issues, and deliver both immediate and long-term solutions.
• Investigate and analyse system issues to determine root causes and implement corrective actions.
• Participate in the design and delivery of system developments and enhancements, ensuring alignment with budgets, timelines, specifications, and industry standards.
• Offer system knowledge and consultancy for divisional and cross-divisional projects, ensuring business process requirements and best practices are met.
• Review and recommend continuous improvements for systems and support processes.
• Document technical information and processes for existing and newly developed functionality to maintain up-to-date system support.
• Maintain data quality and integrity within systems.
• Communicate clearly, professionally, and effectively with colleagues, customers, and suppliers.
• Perform system maintenance tasks according to agreed schedules.

• Minimum 3 years of application support experience, covering infrastructure and operational aspects.
• Experience with IT Service Management ticketing systems (JIRA Service Management preferred).
• Intermediate-to-advanced SQL expertise, including stored procedures, queries, triggers, jobs, and general database management. Understanding SQL replication is a plus.
• Excellent written and verbal communication skills for technical and non-technical stakeholders.
• Strong problem-solving and analytical abilities.
• Experience supporting and maintaining production systems in a customer-facing environment.
• Ability to organize workload and manage multiple tasks simultaneously.
• Familiarity with database systems, reporting, and query tools.
• Demonstrable technical aptitude and a desire to provide excellent customer service.

• Minimum 3-year tertiary qualification from an accredited university in Commerce, Computer Science, or Industrial Engineering.
• Strong understanding of SQL, including system design and implementation.
• Knowledge of financial markets is advantageous.
• Excellent technical, problem-solving, and communication skills.
• Ambitious, dynamic, and ethical team player with a strong desire for self-improvement.

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