Senior IT Technician

SUMMARY:
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POSITION INFO:

1. A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

DUTIES:

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company's IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintaining the PABX, adding cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN / WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of their Microsoft eco system, both onsite and cloud.

REQUIREMENTS:

Qualifications & Experience

• Degree in Information systems or Diploma in related I.T field or
• Microsoft Certified: Azure Administrator Associate combined with
• Microsoft Certified: Windows Server Hybrid Administrator or
• Microsoft 365 Certified: Enterprise Administrator Expert
• IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
• 4-6 Years experience in similar, senior role
• Preferred experience with hypervisors, servers, managed switches, firewalls
• Desktop support, 0365 Administration

ATTRIBUTES:

• Punctual
• integrity and shows interest and enthusiasm towards work
• Co-operates with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail and accuracy
• Ability to follow procedures
• Work within a team
• Excellent oral, visual and written communication skills
• Professionalism and attention to detail.
• Demonstrates complete confidentiality
• Deadline-driven
• Team player
• Ability to work under pressure.
• Flexible and adaptable to change
• Ability to prioritise work effectively