Senior IT Technician

SUMMARY:
Our client, a manufacturer based in Cape Town, requires a motivated and energetic Senior IT Technician, to provide high-level technology support across the business.

POSITION INFO:
Key Responsibilities

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company's IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintaining the PABX, adding cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN / WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of our Microsoft eco system, both onsite and cloud.

• Degree or Diploma in Information systems or related I.T field plus;
• Microsoft Certified: Azure Administrator Associate combined with;
• Microsoft Certified: Windows Server Hybrid Administrator or;
• Microsoft 365 Certified: Enterprise Administrator Expert.
• IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures.
• 4-6 Years experience in similar, senior role.
• Preferred experience with hypervisors, servers, managed switches, firewalls.
• Desktop support, 0365 Administration.