Senior IT Technician

SUMMARY:
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POSITION INFO:
About the Role: We are looking for a Senior IT Technician with at least 5 years of experience in desktop and networking support to end users.  As a Senior IT Technician, you will focus on managing and enhancing IT infrastructure to support organizational objectives.  This role is pivotal in ensuring the reliability and efficiency of technological services while providing guidance and support to junior technicians and end-users. Key Responsibilities: Monitor, maintain, and troubleshoot IT systems and networks to ensure optimal performance. Install, configure, and upgrade hardware and software components in line with best practices. Conduct regular system audits and prepare detailed reports on performance and issues. Provide technical support and training to users, enhancing their understanding of IT tools. Collaborate with cross-functional teams on IT projects, ensuring alignment with business requirements. Develop and implement IT policies and procedures in line with industry standards. Lead and mentor junior IT staff, sharing expertise and fostering professional growth. Respond promptly to escalated support requests from team members and users. Requirements: Proven track record in IT support and maintenance, preferably in a dynamic environment. Strong troubleshooting skills combined with a solid understanding of network infrastructure. Familiarity with operating systems such as Windows and Linux, and experience with virtualisation technologies. Excellent interpersonal skills with the ability to communicate technical concepts to non-technical users. Demonstrable experience with IT security protocols and data protection measures. Driver's license and own reliable vehicle essential This role involves driving out to our various sites on occasion, so the successful candidate must be prepared to travel and be away from home for a night or two each month. Preferred Qualifications: Grade 12 or equivalent qualification essential CompTIA N+, N+ qualifications Microsoft Certified, Cisco Certified Network Associate or equivalent IT related tertiary qualification Experience in project management or leading IT initiatives Knowledge of cloud computing services and emerging technologies. Understanding of software development principles and integration practices.

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