Senior IT Technician

SUMMARY:
Key areas of responsibility include:

• Provide support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
• Full endpoint life cycle management for all user devices from onboarding to offboarding
• Resolve Helpdesk requests with minimal supervision
• Support senior stakeholders (directors, lawyers) with a high level of professionalism
• Troubleshoot Windows 10/11, Microsoft 365, and application issues
• Share knowledge and assist with training and standards within team
• Contribute to improving processes, documentation, and user experience
• Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage/Filesite user support
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Assist with endpoint management (Intune /
• device policies where applicable)
• Support VPNs, Wi-Fi, and LAN/WAN connectivity
• Perform workstation builds, rebuilds, and lifecycle replacements
• Enforce security standards (endpoint protection, patching, access controls)
• Assist with user access reviews and offboarding
• Promote cybersecurity awareness and good user behaviour
• Own issues end-to-end and communicate clearly with users and team
• Maintain accurate ticket notes and documentation
• Assist with asset management and stock control
• Liaise with vendors for repairs, warranties, and escalations
• Participate in after-hours or weekend standby support when required
• Supporting all IT-related work in the Western Cape

• Grade 12
• 2–4+ years experience in a corporate IT support environment (professional services or legal)
• Experience assisting users in person and remotely
• Windows 10/11 and Microsoft 365 support experience
• Windows Server with HyperV and VMWare
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
• Experience supporting Teams, SharePoint, Exchange, Exchange Online
• Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
• Working knowledge of endpoint security and patch management systems and applications
• Working knowledge of SQL
• Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
• Alternating office visits
• Drivers' license with own reliable transport is required

• Friendly and helpful attitude
• Good interpersonal skills and ability to work well with others
• Utilize Microsoft applications for support, reporting and documentation
• Good written and verbal communication skills
• Attention to detail with the ability to work
• under pressure
• Ability to work independently and in a team
• Prioritize tasks
• Fast reaction time to all requests
• Willingness to learn and find own answers
• Ability to multi-task & have good organizational\structural skills
• Maintain confidentiality in all matters

POSITION INFO:
Key areas of responsibility include: Provide support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions Full endpoint life cycle management for all user devices from onboarding to offboarding Resolve Helpdesk requests with minimal supervision Support senior stakeholders (directors, lawyers) with a high level of professionalism Troubleshoot Windows 10\/11, Microsoft 365, and application issues Share knowledge and assist with training and standards within team Contribute to improving processes, documentation, and user experience Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage\/Filesite user support Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Assist with endpoint management (Intune \/ device policies where applicable) Support VPNs, Wi-Fi, and LAN\/WAN connectivity Perform workstation builds, rebuilds, and lifecycle replacements Enforce security standards (endpoint protection, patching, access controls) Assist with user access reviews and offboarding Promote cybersecurity awareness and good user behaviour Own issues end-to-end and communicate clearly with users and team Maintain accurate ticket notes and documentation Assist with asset management and stock control Liaise with vendors for repairs, warranties, and escalations Participate in after-hours or weekend standby support when required Supporting all IT-related work in the Western Cape Requirements: Grade 12 2-4+ years experience in a corporate IT support environment (professional services or legal) Experience assisting users in person and remotely Windows 10\/11 and Microsoft 365 support experience Windows Server with HyperV and VMWare Solid understanding of AD, Azure AD, DNS, DHCP, TCP\/IP, SMTP Experience supporting Teams, SharePoint, Exchange, Exchange Online Working knowledge of network infrastructure and connectivity technologies (LAN\/WAN, Wi-Fi, VPN) Working knowledge of endpoint security and patch management systems and applications Working knowledge of SQL Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.) Alternating office visits Drivers' license with own reliable transport is required Competencies: Friendly and helpful attitude Good interpersonal skills and ability to work well with others Utilize Microsoft applications for support, reporting and documentation Good written and verbal communication skills Attention to detail with the ability to work under pressure Ability to work independently and in a team Prioritize tasks Fast reaction time to all requests Willingness to learn and find own answers Ability to multi-task & have good organizational\\structural skills Maintain confidentiality in all matters