Senior Infrastructure Analyst

SUMMARY:

The Senior Infrastructure Analyst provides technical leadership and operational oversight for the Investment Platform’s infrastructure services. The role ensures platform resilience, performance, and risk alignment, acting as a key interface between internal stakeholders, the Group, and third-party service providers.

In addition to hand...

POSITION INFO:
The Senior Infrastructure Analyst provides technical leadership and operational oversight for the Investment Platform’s infrastructure services. The role ensures platform resilience, performance, and risk alignment, acting as a key interface between internal stakeholders, the Group, and third-party service providers. In addition to hands-on technical responsibilities, the role includes mentorship, incident leadership, capacity analysis, and contribution to operational governance, aligned to COBIT practices. Role Progression Summary Area Senior Analyst Monitoring Designs, optimises leads Incidents Leads governs Capacity Analyses recommends Security Operational ownership Team Mentor technical leader Key Responsibilities (COBIT-Aligned) Operational Leadership Monitoring COBIT: DSS01 (Manage Operations), DSS03 (Manage Problems) Lead proactive monitoring across AppDynamics, CheckMK, and Dynatrace . Analyse trends, recurring alerts, and systemic issues. Optimise monitoring thresholds and dashboards. Guide junior analysts in monitoring and triage practices. Incident Problem Leadership COBIT: DSS02, DSS03 Act as incident lead for major or complex incidents. Coordinate remediation activities across internal teams, vendors, and the parent company. Drive root cause analysis and corrective action tracking. Ensure lessons learned are translated into preventative controls. Capacity Performance Management COBIT: BAI04 (Manage Availability Capacity) Interpret capacity and performance reports across infrastructure and platforms. Identify emerging constraints and performance bottlenecks. Make evidence-based recommendations for capacity scaling or remediation. Support business planning by highlighting technology capacity risks. Platform Database Oversight COBIT: DSS01 Provide senior operational oversight for: Microsoft SQL Server environments Oracle Database platforms Control-M batch scheduling Citrix \/ VDI services Engage vendors and parent-company teams to resolve complex technical issues. Security Risk Oversight COBIT: DSS05, APO13 (Manage Security) Own operational aspects of certificate lifecycle management . Maintain awareness of information security risks impacting infrastructure. Ensure operational practices align with security and risk requirements. Escalate material risks through appropriate governance channels. Team Enablement Knowledge Leadership COBIT: APO07 (Manage Human Resources) Mentor and coach junior infrastructure analysts. Review operational documentation and procedures. Promote consistent operational standards and best practices. Contribute to skills development and operational maturity. Skills Experience 5 to 7 years technology related experience in the financial services or high volume, high customer impact services industry. Demonstrable, hands-on experience with: Windows Server, LINUX, Solaris Monitoring and observability platforms Microsoft SQL and Oracle Database environments System integration Storage solutions Networking, load balancing and firewall technologies Control-M scheduling Citrix \/ VDI platforms Atlassian Jira Remedy Keen understanding of infrastructure architecture, Cloud technologies, access management principles. 3 rd Party Vendor Management. Understanding of DevOps delivery. Whilst the role is primarily operational, the incumbent must have the ability to think and act strategically, as required. Proven leadership and stakeholder coordination skills. Solid understanding of technology operational risk and governance. Leadership Attributes Calm, decisive leadership during incidents. Ability to balance technical depth with business impact. Strong collaboration across internal, vendor, and group teams. Accountability for service stability and continuous improvement. Qualifications Bachelor’s degree in: Computer Science Information Technology Any related fields (incl. Diploma Informatics) Certificates ITIL Agile Security related