Senior Journey Specialist (Owned Agencies)

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000421/DB

Date posted:

Monday, June 2, 2025

Location:

Sandton, South Africa

Salary:

Monthly

SUMMARY:
Well known Inbound DMC is looking for a Senior Journey Specialist (Owned Agencies) based in either Cape Town or Johannesburg.

The Journey Specialist is responsible for managing and completing the booking confirmation process, communicate with and deliver exceptional service to all stakeholders involved.

POSITION INFO:
Duties:

Manage and complete booking confirmation process
Continuous communication and excellent service delivery to the Operations Specialist at all times.
Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with operation specialist
Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
Ensure accuracy and financial health of bookings.

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism / hospitality
At least 4-5 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of Southern and East Africa.
Working knowledge of TourPlan and WETU or similar booking / operating system.
Dynamic, detail orientated, organised and excellent communication skills.
Remain steady in busy environment and consistent with output, task driven.
Ability to problem solve without compromising accuracy and prioritise changes.
Strong financial skills, self-starter with high integrity level and ethical conduct.
Driven to offer high quality service levels, strong time management.

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