Senior Key Accounts Manager

SUMMARY:
Do you excel at fostering strong client connections, overseeing daily operations, and engaging directly with customers?

A leading national brand in the food and beverage sector, renowned for premium products is seeking a customer-focused professional to manage their client portfolio in the Cape Town area.

If you bring 3–5 years of experience in sales and customer relationship management, you’ll find great success within this energetic, collaborative team.

POSITION INFO:
REQUIREMENTS

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts