Senior Manager: Body Corporate

SUMMARY:
Senior Manager: Body Corporate

POSITION INFO:
JOB SPECIFICATION: SENIOR MANAGER - BODY CORPORATE (UNDERWRITING) Position Overview Job Title: Senior Manager: Body Corporate Department \/ Business Unit: Underwriting Position Level: Business Unit Mid-Level Manager Job Grade: Grade 20 The Senior Manager: Body Corporate provides strategic leadership and operational oversight for the specialized Body Corporate line of business . The successful candidate is accountable for growing the Body Corporate policy portfolio, expanding market share, and driving sustainable, profitable growth . This role oversees the end-to-end execution of the long-term business strategy, ensuring strong financial performance, sound risk management, product relevance, operational effectiveness, and alignment with overall commercial insurance objectives . Core Responsibilities Strategic Leadership & Direction: Lead the development and execution of the strategic roadmap for the specialist Body Corporate line by anticipating macro market trends, emerging risks, and complex commercial opportunities . Coach, mentor, and develop supporting staff to build organizational capability, strengthen the talent pipeline, and support robust succession planning . Functional Strategy & Portfolio Management: Formulate functional strategies that integrate with broader business insurance goals to maintain competitive positioning and sustainable growth across direct, broker, managing agent, and group scheme distribution channels . Budgeting, Costing & Financial Oversight: Assume full accountability for setting, managing, and delivering the division's financial budget . Continuously monitor Gross Written Premium (GWP), policies, and risks on cover against performance targets . Oversee claims metrics-including loss ratios, Incurred But Not Reported (IBNR) impacts, and outstanding reported claims-while managing investments and operational expenditure to ensure strict financial discipline and profitability . Risk Management, Reinsurance & Compliance: Oversee comprehensive risk management for the portfolio, regularly reviewing and enhancing policy wordings to ensure relevance, regulatory compliance, and alignment with risk appetite . Manage the annual renewal of reinsurance treaties, maintaining a structured, formalized renewal schedule across all active accounts . Ensure business activities strictly comply with regulatory standards (including TCF) and internal rating tools, sales platforms, and governance codes . Product Development & Innovation: Drive the product suite roadmap and manage the associated backlog . Analyze market trends, competitive dynamics, and customer needs to introduce differentiated, commercially viable product enhancements and launch new offerings tailored to target markets . Stakeholder & Relationship Management: Develop and execute strategic relationship management plans for key distribution partners, including brokers, managing agents, and strategic schemes . Lead Voice of Customer (VoC) research initiatives and customer experience scorecards to continuously refine service delivery and customer retention . Performance Management & Reporting: Establish clear, measurable performance indicators for direct reports and hold teams accountable for delivery, taking timely corrective actions when necessary to achieve annual strategic and financial targets . Qualification Requirements General Education: Matric \/ Grade 12 or SAQA-accredited equivalent (Essential) . Tertiary Education: Relevant Business Degree (Essential) . Professional Accreditation: AIISA (Associate of the Insurance Institute of South Africa) or FIISA (Fellow of the Insurance Institute of South Africa) designation (Essential) . Regulatory Accreditation: FAIS-recognized qualification and complete FSCA Fit and Proper compliance-including Regulatory Exams (RE1\/RE5), Class of Business certifications, and up-to-date CPD hours (Essential) . Experience Requirements Industry Experience: 10+ years of dedicated, specialist experience within the short-term Body Corporate \/ Sectional Title \/ Homeowners Association (HOA) insurance industry (Essential) . General commercial insurance knowledge is advantageous . Management Experience: 6 to 10 years of proven experience planning, organizing, and managing personnel and operational resources within an organizational framework (Essential) . Key Technical Skills & Competencies Commercial Acumen: Comprehensive mastery of specialist Body Corporate insurance products, underwriting principles, consumer needs, and reinsurance treaty dynamics . Strategic Planning & Financial Analysis: Independent capability to conduct strategic planning, build financial models, interpret key financial indicators, and conduct risk-adjusted return assessments . Customer & Market Analysis: Advanced data analytics skills to evaluate market conditions, guide research schedules, and translate customer insights into high-yield commercial strategies . Risk & Regulatory Governance: Deep understanding of FAIS, TCF, regulatory frameworks, policy drafting, and rating engine management . Behavioral Competencies: Exceptional ability to manage complexity, plan and align work groups, build effective teams, instill trust, exercise organizational savvy, optimize work processes, and maintain resilience under pressure .