Senior Manager Customer Care - Medical Devices

SUMMARY:
Senior Manager Customer Care - Medical Devices

POSITION INFO:

Preference will be given to BBEEE candidates due to BEE requirements

Location: Johannesburg

A global leader in the molecular diagnostics industry has a new opportunity available for a Senior Manager, Customer Care. One would be responsible for management of post sales customer experience in South Africa and neighbouring South African countries through providing leadership over the four core functions of Customer Care: Technical Support, Field Service, Technical Service Coordination and the regional repair centre based in Johannesburg.

Working in a Matrix managed environment the post holder will collaborate closely with the Commercial and HBDC sales organization to ensure Customer Care resources are aligned with the growth trajectory and targets for the

regions.

For South Africa, the post holder will play a key role in the relationship with public health ensuring that service levels are maintained through rigorous oversight of key performance indicators.

The post holder will work closely with the regional leadership for Technical Support, Field Service, Service Business Development and Service Supply to ensure teams are operating within the global and region framework.

Qualifications and Experience:

• Bachelor’s degree with 9+ years of experience OR Master’s degree with 7+ years of experience
• Experience within a fast-growing, complex solution-based business in a high technology product/service sector
• Experience in the medical device, healthcare or diagnostics field
• Experience in dealing with the Public Sector market at National and Provincial level in South Africa
• Experience of providing service/support within the countries in Southern Africa
• Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions
• Record of substantial over achievement of goals
• Proven record of building a strong organization; ability to manage, mentor and coach team to success
• Proven successful record in sales leadership and staff management
• Track record in attracting, hiring and retaining the highest quality talent

If you meet all the requirements specified above, and interested to further the process, kindly contact Patricia Koekemoer on----- or send your detailed CV to <--------Please upload your CV here--------

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