Senior Manager - ICT Service Delivery Management based in Cape Town, R2M EE preferred

SUMMARY:
To provide strategic direction, leadership and management of Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long term client relations which is evidenced by improved Client satisfaction levels

POSITION INFO:

Lead the facilitation, development and implementation of the orgnisations'''''''' Provincial and Local Government Service Strategy

• Drive continuous improvement to improve service delivery to customers
• Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement Plans in respect of the organisations'''''''' mandate
• Provide direction and leadership in the general management and operations of the Province
• Drive customer satisfaction excellence through effective Customer Advocacy strategies
• Provide thought leadership to clients with regard to digital solution provisioning
• Ensure effective management of resources (i.e. budget/finances, asset) within the Province
• Ensure effective Human Capital Management (Leadership)
• Implement Service Delivery Model for Tier 3 Province capabilities, as per the organisations'''''''' Tiered Distribution Model
• Manage compliance management processes within the department.

Qualification requirements

Required Qualification: Bachelor’s Degree / B.Tech in Business Management, Information Technology, Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).
Preferred Qualification: Postgraduate qualification in Business Management, Information Technology, Computer Science, or Commerce will be an added Advantage.

Experience: 8+ years management/leadership experience within an IT environment, of which 4 years’ experience as a general manager or senior manager in corporate/public sector organisation.

Corporate Governance; ICT Governance and compliance; Solution Development; ICT Service Delivery; IT Quality Management; General Business management and development; General HR Management; General Financial management; General ICT procurement; COTS (Commercial off the Shelf) products; OSS (Open source software) products; IT Strategies and architecture; Programme/Project Management; Business risk and issue identification; Knowledge of PFMA, MFMA and procurement policies in government; Consulting in a digital society.
Skills: Business Analysis, Business Development, Business Writing, Customer Relationship Management, Human Capital Management, Enterprise ICT Governance (Policies & Legislation), IT Project Management, IT Service Management, Project/Programme Management, IT Risk Management, Corporate Governance.
Leadership Competencies: Customer Experience, Collaboration, Communicating and Influencing, Honesty, Integrity and Fairness, Outcomes driven, Planning and Organising, Creative Problem Solving, Bimodal IT Practice, Managing People and Driving Performance, Decision-making, Responding to Change and Pressure.

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