SUMMARY:
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POSITION INFO:
ENVIRONMENT: A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape. DUTIES: Infrastructure Support \/ IT Management • Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls • Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution • Monitor operational performance and implement proactive measures to prevent recurring issues • Act as the final escalation point for major incidents and service outages • Managing internal support desk • Support procurement activities for hardware, software, and services • Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation • IT strategic planning and budgeting • Monitor operational performance and implement proactive measures to prevent recurring issues • Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance • Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions • Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements • Participate in strategic planning forums to improve IT operations and define future technology initiatives External It Solution and Delivery • Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution • IT services delivery for managed services • Support the onboarding of new managed services clients into the NOC and SOC • Collaboration in the implementation of managed services solutions • Ownership, management, and operational implementation of ITIL-aligned processes. • Infrastructure monitoring, ensuring availability and reliability of IT services • Support and collaboration implementation of solutions with project management and bid office • Ensuring effective transition from project delivery into operational support • Manage vendor relationships related to infrastructure, security IT Governance & Compliance • Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance. • Internal and External IT service frameworks • Own and drive security governance across the organisation • Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters • Own and drive information security governance across the organisation • Lead ISO 27001 compliance and audit readiness processes Leadership & Team Management • Strategic reporting to the COO and executive leadership • Act as a trusted advisor to internal departments and key clients • Identify skills gaps and support training and capability uplift. • Lead, mentor, and develop IT engineers and support staff. • Foster a collaborative, accountable, and high performance culture. • Identify skills gaps and support training and capability uplift. • Support recruitment, onboarding, and succession planning within the IT function REQUIREMENTS: Technical Competencies: • Architecture • Database administration • Infrastructure • Quality management and assurance • Systems design and integration • Service management processes • IT support troubleshooting Qualifications Experience: • 3-year Degree \/ N-diploma (NQF 6) preferably in Information technology or related studies • Min of 8 years’ experience in IT leading the NOC and SOC environment Certifications and Licenses: • Cisco Certified Network Associate (CCNA) • Cisco Certified Network Professional (CCNP) • ITIL Practitioner V4 Certification • CompTIA Network+ • Microsoft Certified: Azure Administrator Associate • AWS Certified SysOps Administrator – Associate • SolarWinds Certified Professional (SCP) - Network Performance Monitor (NPM) • ServiceNow Certified Implementation Specialist - IT Service Management (ITSM) • Microsoft Certified: Azure Administrator Associate • Additional Requirements: • Solar Winds • Service now (SNOW) • Thousand eyes ATTRIBUTES: • Strategic insight • Change Management • Innovation • Performance Optimisation • Dealing with Ambiguity • Commercial Acumen • Decision Making • Advising and influencing • Team Leadership • Motivating and inspiring • Networking • Collaborating • Ownership • Continuous learning
