Senior Manager: IT Operations and Infrastructure

SUMMARY:
Our client in the Insurance Industry is seeking to employ a Senior Manager: IT Operations and Infrastructure to join their team based in Roodepoort, Gauteng.

Exciting Opportunity:
Join a dynamic and forward-thinking team where your skills will make an immediate impact and your career can thrive.

POSITION INFO:
Requirements: 8-10+ years' experience in IT Operations and Infrastructure. At least 5 years' experience in a senior leadership or management role. Bachelor's Degree in Computer Science, Information Technology, or a related field. NQF Level 7 qualification. Experience within financial services, insurance, or other highly regulated environments will be advantageous. Proven experience managing enterprise-scale IT operations and governance frameworks. Demonstrated expertise in: Network infrastructure (routing, switching, firewalls, VPNs). Microsoft server environments. Linux server administration. Active Directory and LDAP. Microsoft 365 administration. Telephony platforms (FreePBX \/ Asterisk). Monitoring tools (Zabbix, SolarWinds, ManageEngine). Backup and Disaster Recovery. SIEM and DLP solutions. Responsibilities: IT Operations and Infrastructure Leadership Own the performance, availability, reliability, and continuous improvement of the Group's IT environment. Manage and optimise network infrastructure, server environments, cloud platforms, identity and access management, and telephony systems. Ensure operational scalability, stability, and efficiency across all technology platforms. Cybersecurity and Risk Management Lead cybersecurity operations, including SIEM, DLP, endpoint security, and vulnerability management. Ensure compliance with relevant regulatory requirements, cybersecurity standards, and internal governance frameworks. Drive proactive risk identification and mitigation strategies. Monitoring, Performance and Incident Management Implement and oversee monitoring, alerting, logging, and observability solutions. Lead incident management, root cause analysis, and preventive action planning. Foster a proactive approach to service reliability and operational excellence. Business Continuity and Disaster Recovery Own backup strategies, disaster recovery planning, testing, and business continuity processes. Ensure high availability architectures and effective failover capabilities are in place. Leadership and Stakeholder Management Lead, mentor, and develop a high-performing IT team. Build strong relationships with executives, business leaders, vendors, and external stakeholders. Drive a culture of accountability, innovation, continuous improvement, and exceptional service delivery. Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.