IT Manager

SUMMARY:
Role overview:
The IT manager is responsible for defining and executing the enterprise IT strategy that
underpins the company’s corporate, commercial, and operational functions. This role has full
accountability for:

• Enterprise applications
• IT infrastructure and cloud platforms
• Data governance
• Cyber security and IT service delivery

• ServiceNow (ITSM, workflow automation, service management)
• Google Workspace (collaboration, email, identity)
• Microsoft Azure (infrastructure, compute, identity, security)
• Sage 300 (finance, procurement, reporting)

• Define and execute a 3–5-year enterprise IT strategy
• Align IT Road map with corporate and commercial objectives
• Establish governance frameworks aligned to ISO, ITIL, and best practice standards
• Act as the custodian of enterprise architecture and standard

• Own the end-to-end life cycle of all enterprise applications
• Ensure tight integration between:
• ITSM / workflow platforms (ServiceNow)
• ERP systems (Sage 300)
• Collaboration and identity platforms (Google Workspace)
• Cloud data and application platforms (Azure)
• Drive automation and digitisation of business processes
• Ensure data consistency and integrity across systems

• Virtual machines and application hosting
• Identity and access (Entra ID)
• Secure connectivity and services
• Ensure high availability, resilience, and disaster recovery capability
• Optimize cloud cost, performance, and scalability

• Own enterprise IT service delivery across all business units
• Establish and maintain:
• SLAs / OLAs
• Incident, problem, and change management processes (via ServiceNow)
• Ensure consistent, reliable end-user experience
• Oversee collaboration tools, endpoints, and user support services

• Define and enforce enterprise cyber security strategy:
• Identity and access management
• Endpoint and cloud security
• Data protection and governance
• Ensure compliance with:
• POPIA
• Internal security policies
• Industry best practices (ISO 27001 aligned)

• Bachelor’s degree in computer sciences or related field

• AZ-104 – Azure Administrator
• MS-102 – Microsoft 365 Administrator
• SC-300 – Identity and Access Administrator
• AZ-305 – Azure Solutions Architect
• MD-102 – Endpoint Administrator
• SC-100 – Cyber security Architect
• SC-200 – Security Operations Analyst

POSITION INFO:
Role overview: The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company's corporate, commercial, and operational functions. This role has full accountability for: Enterprise applications IT infrastructure and cloud platforms Data governance Cyber security and IT service delivery About the role: ServiceNow (ITSM, workflow automation, service management) Google Workspace (collaboration, email, identity) Microsoft Azure (infrastructure, compute, identity, security) Sage 300 (finance, procurement, reporting) Job responsibilities: IT strategy and governance: Define and execute a 3-5-year enterprise IT strategy Align IT Road map with corporate and commercial objectives Establish governance frameworks aligned to ISO, ITIL, and best practice standards Act as the custodian of enterprise architecture and standard Enterprise applications and integration: Own the end-to-end life cycle of all enterprise applications Ensure tight integration between: ITSM \/ workflow platforms (ServiceNow) ERP systems (Sage 300) Collaboration and identity platforms (Google Workspace) Cloud data and application platforms (Azure) Drive automation and digitisation of business processes Ensure data consistency and integrity across systems Cloud and infrastructure (Azure-Centric): Architect and manage enterprise workloads on Azure: Virtual machines and application hosting Identity and access (Entra ID) Secure connectivity and services Ensure high availability, resilience, and disaster recovery capability Optimize cloud cost, performance, and scalability IT operations and service delivery: Own enterprise IT service delivery across all business units Establish and maintain: SLAs \/ OLAs Incident, problem, and change management processes (via ServiceNow) Ensure consistent, reliable end-user experience Oversee collaboration tools, endpoints, and user support services Cyber security and risk management: Define and enforce enterprise cyber security strategy: Identity and access management Endpoint and cloud security Data protection and governance Ensure compliance with: POPIA Internal security policies Industry best practices (ISO 27001 aligned) Qualifications: Bachelor's degree in computer sciences or related field Required certificates: AZ-104 - Azure Administrator MS-102 - Microsoft 365 Administrator SC-300 - Identity and Access Administrator AZ-305 - Azure Solutions Architect MD-102 - Endpoint Administrator SC-100 - Cyber security Architect SC-200 - Security Operations Analyst