Senior Multimodal Operations Controller

SUMMARY:
Our client is seeking an experienced and highly skilled Senior Multimodal Controller to oversee and manage complex import and export operations across sea, air, and road freight. This senior role requires strong leadership, advanced operational knowledge, and the ability to deliver seamless logistics solutions while mentoring junior staff and ensuring compliance with industry standards.

POSITION INFO:
Minimum Requirements Minimum 7-10 years' experience in freight forwarding or logistics, with proven multimodal expertise. Advanced A‑to‑Z process knowledge across airfreight, seafreight, and road freight. Extensive experience working on CargoWise (essential). Strong financial understanding of CargoWise and operational costing. Proven ability to manage high‑volume, complex shipments with accuracy. Excellent communication, negotiation, and client service skills. Strong administrative, organizational, and leadership capabilities. Proficient in Microsoft Office applications. Ability to work under pressure and deliver results in deadline‑driven environments. Key Responsibilities Oversee and coordinate multimodal import and export shipments end‑to‑end. Manage and review shipment files, ensuring accuracy and compliance. Liaise with agents, clients, shipping lines, airlines, transporters, and service providers at senior level. Monitor shipment progress, proactively resolving operational challenges. Ensure all documentation is completed accurately and within strict deadlines. Provide advanced support and solutions for client queries and escalations. Mentor, train, and support junior controllers and operational staff. Maintain compliance with internal procedures, industry regulations, and quality standards. Contribute to process improvement, efficiency, and client satisfaction. Personal Attributes Strong leadership and mentoring skills. Self‑motivated, reliable, and proactive problem‑solver. Customer‑focused with a commitment to service excellence. Professional, adaptable, and resilient in high‑pressure environments. Team player with strong interpersonal and relationship‑building abilities.