Senior Network Engineer

SUMMARY:
NEW VACANCY!!!

Our Client in the IT Industry has a new vacancy for a Senior Network Engineer, based in Port Elizabeth

POSITION INFO:
Key Responsibilities

Network Operations

• Manage senior network support, including escalations and complex troubleshooting
• Ensure network reliability across diverse environments

• Monitor VoIP systems (physical & virtual) using dashboards and alerts
• Conduct call quality investigations and performance optimisation
• Support provisioning, automation, and system maintenance
• Contribute to R&D initiatives (e.g., codec optimisation, system enhancements)
• Manage VPN technologies (e.g., WireGuard)

• Lead investigations into recurring issues and trends
• Support escalation overflow and high-priority incidents
• Step in to oversee Tier 1 operations when required

• Act as a key technical resource on large-scale projects
• Mentor and guide junior engineers
• Contribute to automation and infrastructure innovation initiatives

• Configure and manage next-gen firewalls and network security solutions
• Support large on-premises client environments (enterprise scale)

• Own and drive ticket resolution with a strong focus on SLAs and quality

• Strong experience in VoIP systems and troubleshooting
• Solid understanding of networking principles and infrastructure
• Experience with firewalls, VPNs, and network security
• Ability to handle escalations and complex technical investigations
• A proactive mindset with an interest in automation and optimisation
• Strong communication skills and ability to support/mentor junior team members
• Experience with Linux servers and Docker environments is a nice-to-have