Senior Office Administrator

About Our Client

The company operates in the field of specialised climate engineering. They provide services including project reports, shipping coordination, and customer support.

The Role: Senior Office Administrator

The purpose of this role is to manage essential back-office support and office administration to ensure business procedures are maintained. This position contributes to the business by overseeing customer orders, financial filing, and providing secretarial assistance to the project team. The main focus areas include internal reporting, CRM data management, and logistics follow-ups.

Key Responsibilities

• Maintain a minimum of 3 years of office administration experience.

• Keep filing of customer orders, purchase orders, invoicing, and debtors/creditors files up to date.

• Assist with the month end process of internal reporting and mailing of customer statements.

• Update shipping files and follow up with shippers regarding collections and ETAs.

• Capture leads and customer requests while logging data on the CRM system.

• Write up project reports and meeting minutes while coordinating the project team calendar.

• Perform purchasing functions on Pastel and provide telephonic support to customers.

• Provide general secretarial functions and ensure all office procedures are kept.

About You

• Minimum 3 years of office administration experience.

• Matric certificate and a valid Drivers License.

• Proficiency in English and Afrikaans.

• Technical skills in MS Office, ERP, and Pastel.

• Knowledge of CRM systems and basic accounting.

• Experience in purchasing on Pastel.