Senior Onboarding Manager

SUMMARY:
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POSITION INFO:

About the Role
This is a newly created role with the opportunity to shape onboarding and migration processes from the ground up. You will be responsible for managing the full onboarding journey for clients and partners—ensuring efficient handovers, successful system migrations, and exceptional customer experiences.

Key Responsibilities

• Coordinate onboarding and migration projects from post-sale to completion

• Collaborate cross-functionally with sales, customer success, and operations teams

• Manage stakeholder expectations and ensure clear, proactive communication

• Balance project timelines while guiding clients through required steps

• Troubleshoot and resolve onboarding issues to maintain service excellence

• Continuously assess and improve onboarding processes for scalability

Requirements

• 6+ years’ experience in a customer-facing role, preferably within tech or a startup environment

• Proven track record in project management (experience with Monday.com advantageous)

• Excellent communication and interpersonal skills

• Ability to manage multiple projects and priorities in a fast-paced setting

• Solution-oriented mindset with a focus on continuous improvement

• Bachelor’s or Honours degree required

If you have not been contacted within 10 working days, please consider your application unsuccessful.