Senior Onboarding Manager

Recruiter:

WatersEdge Solutions

Job Ref:

2022910514

Date posted:

Saturday, June 7, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

About the Role
This is a newly created role with the opportunity to shape onboarding and migration processes from the ground up. You will be responsible for managing the full onboarding journey for clients and partners—ensuring efficient handovers, successful system migrations, and exceptional customer experiences.

Key Responsibilities

Coordinate onboarding and migration projects from post-sale to completion
Collaborate cross-functionally with sales, customer success, and operations teams
Manage stakeholder expectations and ensure clear, proactive communication
Balance project timelines while guiding clients through required steps
Troubleshoot and resolve onboarding issues to maintain service excellence
Continuously assess and improve onboarding processes for scalability

Requirements

6+ years’ experience in a customer-facing role, preferably within tech or a startup environment
Proven track record in project management (experience with Monday.com advantageous)
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities in a fast-paced setting
Solution-oriented mindset with a focus on continuous improvement
Bachelor’s or Honours degree required

If you have not been contacted within 10 working days, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

HR Manager
Location: Johannesburg
Salary:
20 days ago

Client Liaison and Risk & Consultant
Location: Johannesburg
Salary: R5700.00 Monthly
Available Position: Client Liaison and Risk & Consultant in the Fourways Johannesburg area.
29 days ago

Warehouse Manager (NIGEL)
Location: Johannesburg
Salary:
55 days ago

Snr Manager: Training Implementation & Support (BEE software solutions)
Location: Johannesburg
Salary:
63 days ago

Junior Account Manager
Location: Pretoria
Salary:
Junior Account managerOur client is looking for a proactive and client-focused Junior Account manager to join their team in Pretoria East, Gauteng. The successful candidate will support client relationships, manage day-to-day queries, and ensure customers derive full value from the Lunchhub platform. This role involves onboarding, training, providing first-line technical support, and coordinating ...
5 days ago

Creditors Clerk
Location: Johannesburg
Salary:
Join a fast-paced, industry-leading organization where your creditors’ expertise, accuracy, and problem-solving abilities will help keep operations running seamlessly.
6 days ago

Senior Manager Supplier and Sourcing Enablement
Location: Johannesburg
Salary: 000
The core purpose of the role is to lead and provide strategic direction in order to achieve sustainable and continuous value delivery to the business by driving total collaboration and alignment across the entire business supply value chain.
5 days ago

Executive Assistant
Location: South Africa
Salary: R27 000 - R35 000
This is a high-level administrative support role to the CEO, COO, CFO, and other senior executives. The Executive Assistant will manage calendars, coordinate complex travel, and support cross-departmental operations across multiple time zones and business units
6 days ago

Data Systems, Quality & Governance Specialist (JHB Hybrid/Remote)
Location: Johannesburg
Salary:
7 days ago

Creditors Clerk
Location: Johannesburg
Salary:
Join a fast-paced, industry-leading organization where your creditors’ expertise, accuracy, and problem-solving abilities will help keep operations running seamlessly.
13 days ago