Senior Onboarding Project Manager

 

Recruiter:

Conova Recruitment

Job Ref:

CPT000129/MH

Date posted:

Friday, August 5, 2022

Location:

Capetown, South Africa

Salary:

1000000 Annually


JOB SUMMARY:
The Senior Onboarding Project Manager is responsible for leading a team who support client onboarding and client care issues. The person is required to have project and team management, customer facing and stakeholder management experience.

JOB DESCRIPTION:

Responsibilities
People
  • Manage the training needs, career progression, work and priorities of a team of analysts within agreed parameters in order to support business objectives.
  • ?Comfortably manage senior clients on product demonstrations and status updates.
  • ?Actively encourage a culture of continuous improvement through new ideas.
  • ?Work closely with Management to highlight onboarding and client care issues.
?Process
  • Track the status and timelines of all clients from start to finish of each onboarding.
  • ?Ensure that all activity reflects a defined process and is undertaken within set parameters.
  • ?Demonstrate knowledge of Private funds and their structures in order to onboard new clients in a timely and effective manner.
  • ?Support other Senior Analysts as required.
  • ?Identify areas for process improvements in order to maximize the efficient processing of all duties.
?System
  • Maximize the use of technology in all processes in order to control risk and improve efficiency.
  • ?Understand the system design and how it is applied. Suggest technology improvements in pursuit of efficiency.
?Management
  • Manage and support a team of on boarding analysts.
  • ?Support the measurement and reporting of performance using well considered indicators.
?Candidate Requirements
The successful candidate will have:
  • Project Management, ITIL and KYC qualifications are preferred but not essential
  • ?Project management and stakeholder management experience would be beneficial
  • ?Fluent spoken and written English
  • ?Presence and confidence when managing staff
  • ?Methodical with an organized and self-starting approach to work
  • ?Good working knowledge of Excel and be technology driven
  • ?Experience dealing with clients and stakeholders
?Will Also:
  • Oversee a competent and knowledgeable team who meet or exceed clear metrics
  • ?Continuously improve systems and processes that are understood by all staff
  • ?Deliver clear customer onboarding timelines and consistent experiences
About you:
?We are one, global team who live by our culture and demonstrate The clients values in everything we do. We hire people who :
  • Work efficiently and accurately within defined processes
  • ?Proactively suggest process & system improvements to maximize efficiency
  • ?Take initiative and are approachable to all staff
  • ?Are excellent communicators, self-starting & capable of work with light supervision
  • ?Are competent & knowledgeable team members who understand both system and process
  • ?Maintain strong relationships with management, ensuring discretion is adhered to at all times

 

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