Senior Operations Analyst - Hybrid

SUMMARY:
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POSITION INFO:

Our client is searching for a Senior Operations Analyst to join their team in Sandton (Hybrid)

Job Description

• The primary function of this role is to provide operational support within the operations environment with a focus on collections, reconciliations, problem solving & solution implementation

Requirements:

• Related Degree or equivalent qualification in Business / Management or a related field
• 5+ years’ experience in MS Office (Advanced excel ability)
• 5+ years working within the Collections
  • Transactional processing
  • Experience with DebiCheck, RM and Mandates
  • Take on processes, submissions of take on documentation to banks
  • Up to date with all the new developments within the industry (Payshap, and RM)
• Knowledge of Payment Services policies, regulations, and practices at Industry level.
• PASA Foundation certification or higher
• Ability to manage and streamline complex reconciliations.
• Proficient in all online banking platforms
• Own transport

Role Responsibilities:

• Advanced reconciliation and analytical review of data
• Complex Problem solving and troubleshooting.
• Solution design and implementation monitoring
• Releasing payments (Banking Platforms)
• Advanced financial calculations (Float management)
• System Testing – thorough testing of all system functionality
• Detailed management reports across all areas of the department
• SLA Management and Oversight
• System configuration (backend systems) for new take-ons
• Manage all banking take-ons and documentation (including transactional limits – monitoring & Reporting)
• Managing and updating knowledge base (internal)

Personality Attributes:

• Must be customer focused and enjoy establishing good customer relations.
• Exceptional written and verbal communication skills
• Strong analytical and interpersonal skills
• Proactive and adept problem solver.
• Has technical inclination (system related)
• Work independently requiring minimal supervision.
• Able to keep information confidential.
• Must exhibit excellent time management and organizational skills to complete the assigned work effectively & efficiently.
• Honest and trustworthy.
• Ability to work in a team and as an individual.
• Good presentation skills
• Ability Work in a high-pressure environment