Senior Operations Manager

SUMMARY:
-

POSITION INFO:

Senior Operations Manager

Location: Bryanston | Type: Permanent.

Be the engine behind exceptional service and sustainable growth.

Lead operations end-to-end—where compliance, clients, and commercial outcomes meet.

About the Role

Reporting to the Managing Director, you’ll own day-to-day operations while translating strategy into execution. You’ll optimise processes, lead multi-disciplinary teams, and uphold governance to deliver high performance, compliant service, and measurable business results.

This role covers revenue growth through client retention and service excellence, enterprise risk management, claims, premium collections, and people leadership. Expect meaningful impact—and the accountability that comes with it.

Who the Client Is

A well-established financial services business with a strong client base and trusted insurer partnerships. The organisation operates to rigorous FSCA standards and values passion, integrity, care, growth, and diversity—striving for operational excellence and long-term relationships.

What You’ll Do

• Execute strategic initiatives that align with company objectives; embed enterprise-wide risk management.

• Lead and develop a skilled, compliant HR function; set clear performance standards.

• Oversee operations with strict adherence to governance, ethics, and regulatory compliance.

• Strengthen partner, stakeholder, and insurer relationships; manage key partnerships.

• Drive revenue via client retention and service excellence; build networks and nurture existing relationships.

• Guide FAIS- and TCF-aligned insurance advice and processes.

• Ensure regulatory compliance and advise on loss prevention and risk minimisation.

• Champion world-class client service to FSCA standards; oversee policy admin and communications.

• Manage premium collections and commission tracking; ensure disciplined credit control.

• Oversee timely, client-centred claims handling and insurer engagement.

What You Bring

• Matric and BCom in Business Management; MBA advantageous.

• 7–10 years’ operations experience (min. 3 years in senior leadership) within financial services.

• Proven people leadership in complex operational environments; strong process and metrics orientation.

• Data-driven problem solving; can thrive in fluid, fast-paced settings with a customer-first mindset.

• Clear communication and stakeholder engagement skills; uncompromising on compliance.

What Success Looks Like

• Strategic projects delivered on time with measurable service and financial uplifts.

• Improved retention, on-target revenue growth, and stronger partner relationships.

• FSCA/FAIS/TCF-aligned operations with clean audit findings and reduced risk incidents.

• Faster, fair claims outcomes and disciplined collections performance.

• Engaged, high-performing teams with clear accountability and values-led behaviour.

Rewards & Challenges
You’ll shape a high-impact operation with broad scope and visibility. The role is hands-on and fast-paced, balancing growth, compliance, and client expectations—ideal for a pragmatic builder who leads through clarity, empathy, and data.

#hiring #edge #kestria