Senior Operations Manager (Hospitality - Remote)

Recruiter:

Recru-it

Job Ref:

CPT004599/BB

Date posted:

Wednesday, September 20, 2023

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Must be willing to work USA hours

POSITION INFO:
The Sr Operations Manager oversees operational activities of the Central Reservations Department. Their duties include managing the day to day of the department to ensure the department makes a profit. The manager will also need to hire and train new employees as well as oversee the quality assurance of all employees.Â The operations manager will also meet regularly with customers to ensure they are happy and we are meeting their expectations. In addition to this the operations manager will take the lead with onboarding all new customers in the central reservations department. Key Responsibility Areas Ensuring all operations are carried on in an appropriate, cost-effective way Trend analysis for improved efficiency Improving operational management systems, processes and best practicesÂ Customer acquisition and retention Job Duties and Responsibilities Effective communication of departmental and organizational Vision, Mission, Targets and KPIs Interact with clients demonstrating engaged leadership and detail orientation Lead, motivate, and support a large team within a time-sensitive and demanding environment Career development plans for all direct reports and problem resolution Manage budgets and call volume forecasts Analyzing data and identifying trends within the department; liaising with higher management to identify opportunities for improvement Responsible for upward and downward communication both internally and as required to the client Partner with cross-functional teams to improve proprietary tools and systems Track staffing requirements, hiring new employees as needed Other duties as assigned Â Job Requirements 3-5 years experience managing a hotel reservation call center Knowledge of organizational effectiveness and operations management Experience budgeting and forecasting Critical thinking and problem solving skills Communication skills Leadership ability Outstanding organizational skills Attention to detail Â Compensation Competitive benefits Work from home with flexibility in your schedule

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Operations Engineer (Senior) (1642)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Good knowledge of cloud technologiesFundamental knowledge of the following infrastructure technologies:Server/ VirtualizationNetworksStorage (NAS/ SAN/ Archive)WEB, SAP, MQSDatabase (Oracle, Postgres)Excellent IT Process knowledgeGerman SpeakingADVANTAGEOUS SKILLS:Information Technology QualificationAgile Project Management UnderstandingIT Infrastructure technologies: Data Centres...
10 days ago

Operations Engineer (Senior) 1642
Location: Menlyn
Salary:
senior IT Infrastructure & operations Specialist (German Speaking)Are you an experienced IT Infrastructure professional with a strong understanding of enterprise operations, cloud technologies, and IT service management?We are looking for a German-speaking senior IT Infrastructure & operations Specialist to join a global operations team responsible for ensuring infrastructure stability, pe...
11 days ago

Senior Support Engineer (L2/L3 Operations)
Location: Johannesburg
Salary:
Our client in the Telco sector is seeking a senior Support Engineer (L2/L3 operations) on a contract duration of 6 months.Role PurposeThe senior Support Engineer is responsible for providing advanced (L2/L3) operational support across enterprise data platforms, APIs, analytics systems and digital services. The role ensures rapid incident resolution, deep technical troubleshooting and root-cause an...
17 days ago

Senior Helpdesk / IT Operations Engineer
Location: Johannesburg
Salary: Monthly
Are you a senior IT support professional who thrives in complex environments and enjoys solving highâimpact technical challenges? This is an exciting opportunity to take ownership of escalations, automation, and infrastructure improvements in a fastâpaced, modern IT environment.
17 days ago

Senior Estimator (Africa Operations) - Kempton Park/Johannesburg – Market Related
Location: Johannesburg
Salary: Market-related
The senior Estimator will work closely with Regional Managing Directors and multi-disciplinary teams (Engineering, Procurement, and operations) to ensure tenders are strategically priced and aligned with profitability and governance requirements.
73 days ago

Operations Manager
Location: South Africa
Salary:
Multiple Locations: Johannesburg (Gauteng) / Port Elizabeth (Eastern Cape) / KwaZulu-Natal / Mpumalanga, South Africa (separate roles exist for Franchise Partner stores in JHB and KZN, and Corporate stores in PE and MP) Purpose:The operations manager is responsible for implementing the operations Management Framework across a designated cluster of stores, supporting and enabling the sustainability...
10 days ago

Multi-Store Restaurant Manager - Jhb
Location: Johannesburg
Salary: R 25000 - 30000
Multi-Store Restaurant manager - Jhb
Today

Multi-Store Restaurant Manager - Pretoria
Location: Pretoria
Salary: R 24000 - 28000
Multi-Store Restaurant manager - Pretoria
Today

Steakhouse Restaurant General Manager - Rosebank Jhb
Location: Rosebank, Gauteng
Salary: R 25000 - 30000
Steakhouse Restaurant General manager - Rosebank Jhb
Today

Special Risks Contracts Manager (Project Manager) Based in Johannesburg, South Africa
Location: Johannesburg
Salary:
Special Risks Contracts manager (Project manager)Based in Johannesburg, South AfricaJob Overview:We are seeking an experienced Special Risks Contracts manager (Project manager)to oversee and manage fire protection projects in the mining and petro-chemicals sector.The Contracts manager will be responsible for ensuring the efficient and safe execution of the project on-site, managing day-to-day oper...
1 day ago