Senior Operations manager – Employee Benefits - EB Claims Management

SUMMARY:
A Dynamic financial Services company based in the North of Gauteng is looking for an Senior Operations Manager - Employee Benefits

POSITION INFO:

To lead and manager a team of claims administrators in a pressurised environment to achieve and maintain a high level of service by ensuring that claims, queries, and fund administration functions are preformed accurately, efficiently and within the time standards. Establishing a good relationship with all stakeholders and managing and leading the team in a professional manner which aligns with the values of the company. Ensure the membership data base are updated and correct (Data Integrity). The ongoing review of business processes, manual and automated workflows to improve and enhance the present administration systems and processes within the company.

JOB REQUIREMENTS

Excellent knowledge over the Pension Funds Act, Divorce Act and legislations pertaining to Retirement Fund Administrations (Divorce Act, Income Tax Act, etc.)

Excellent understanding of Retirement Fund Administration (Claims and contributions)

Pension Fund Rules interpretation

Strong report writing ability.

Analytical with strong planning and administrative skills

MINIMUM REQUIREMENTS

• Retirement Funds Administration Experience (10 years) Previous leadership or equivalent experience (at least 5 years) Grade 12 Retirement Funds Qualification Suitable tertiary qualification Excel Intermediate Word Intermediate Everest system – Advantageous

KNOWLEDGE AND SKILLS

• Ongoing review and development of business process, manual, and automated system workflows to improve and enhance the present administration systems and processes withing the company to ensure and improve the cost effectiveness of the different processes and functions.
• Ensure productivity levels are optimized
• Oversee full transfer of Funds department to ensure compliance with PFA
• Ensure all Pension Fund Adjudicator queries investigated and responded to
• Provide professional advice to client/members in line with the rules of the Funds as well as the applicable legislation
• Implement and oversee a case management process to ensure all matters are timeously attended to
• Monitoring of service level agreement between THE Company and the relevant service providers
• Manage all system development processes
• ]Manage and monitor the section 13A process
• Manage and direct staff within the department
• Oversee performance management processes of all Operations staff members
• Responsible for all labour and HR related matters within the department to ensure optimal performance and efficiencies amongst staff members
• Ensure decisions from management and/or various boards are correctly implemented
• Good communication skills
• People and Service oriented
• Attention to detail
• Accuracy
• Work under pressure Team player
• Perseverance

NB! This job is now closed. You can apply for other jobs by uploading your CV.