Senior Product / UX Designer (AI & CX)

SUMMARY:
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POSITION INFO:
Who are we: We are partnering with a business in the Business Process Outsourcing \/ Customer Experience (CX) space, so experience within BPO, contact centres or customer support environments is essential for this role. Who are we looking for: A Senior Designer who can bridge product, AI and communication design - someone who thrives on simplifying complex systems into intuitive, user-friendly experiences. What you will focus on: Designing digital products (platforms, dashboards, web apps) Creating user journeys, wireframes and high-fidelity UI Shaping AI-driven experiences (chatbots, voice interfaces) Translating technical concepts into clear, engaging design Contributing to brand, campaigns and investor storytelling Collaborating with product, engineering and AI teams What they are looking for: 6–10+ years in product, UX\/UI or digital design Strong portfolio across platforms or SaaS products Experience simplifying complex systems Exposure to AI, CX or conversational design is a plus Confident working in fast-paced, cross-functional teams What do you need: 6–10+ years’ experience in UX\/UI, product or digital design A strong portfolio showcasing web, platform or SaaS product work Proven ability to simplify complex ideas into intuitive, user-friendly solutions Experience designing across both product interfaces and visual communication Exposure to AI-driven products or conversational design (chatbots, voice) is advantageous Experience within customer experience (CX), contact centre or high-volume environments is beneficial Solid understanding of front-end principles (HTML, CSS) Ability to collaborate effectively with product, engineering and cross-functional teams Strong communication skills with the confidence to present design thinking A proactive, solutions-driven mindset with high attention to detail Comfortable working in a fast-paced environment with shifting priorities Based in or willing to work hybrid in Cape Town, with some EST time overlap ? Cape Town (hybrid) | Some EST overlap required    

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