Senior Reservationist

SUMMARY:
A central reservations office based in White River, Mpumalanga, supporting luxury safari lodges, is seeking an experienced Senior Reservationist to join their team.
This is a hands-on role reporting to the Sales & Marketing Manager, responsible for daily reservations activity, supporting the Reservations & Sales Consultant and helping establish an efficient central reservations function.

POSITION INFO:
REQUIREMENTS: - Proven senior reservations experience - Luxury safari lodge, lodge collection or central reservations experience preferred - Strong reservations-system skills - Strong sales and commercial awareness - Excellent written communication skills - Strong attention to detail and accuracy - Ability to work independently and manage daily reservations activity - Previous team leadership or supervisory experience - Ability to work office-based in White River - Ability to participate in rotational weekend and after-hours standby KEY RESPONSIBILITIES: - Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation - Maintain accurate rates, availability, booking records and guest information - Calculate quotations, commissions, deposits and outstanding balances accurately - Manage provisional bookings, follow-ups, amendments and cancellations - Coordinate with lodge teams to ensure accurate guest handovers - Guide and support the reservations team - Prioritise workloads and maintain service standards - Provide reporting on booking activity, sales performance and outstanding enquiries - Convert enquiries into confirmed bookings - Maintain accurate financial and operational records PACKAGE: - Remuneration: To be discussed based on experience and responsibilities - Monday to Friday, 08:00-16:30 - Rotational weekend and after-hours standby LOCATION: White River - Mpumalanga