Senior Reservations Consultant (Franschhoek)

SUMMARY:
A unique hospitality network is looking for a SENIOR RESERVATIONIST to join their team

POSITION INFO:
This organization champions a handpicked ensemble of independently owned lodges, camps, and hotels scattered across some of Africa’s most breathtaking landscapes, each property is chosen not just for its luxury, but for its commitment to conservation, community upliftment, and conscious travel.

Candidate Requirements:

• A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
• Experience in reservations and PMS systems
• Strong grasp of rate structures (rack, STO) and booking platforms
• Excellent communication and client service skills
• Detail-oriented with solid admin and payment tracking abilities
• Knowledge of travel logistics, especially for remote African destinations
• Team player who collaborates across departments
• Some understanding of Namibia and Mozambique

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Understand room types, activities, facilities, and competitor offerings.
• Provide accurate travel logistics guidance for remote destinations.
• Quote and confirm bookings with correct rates and charges.
• Ensure deposits are received within 14 days of booking.
• Monitor and follow up on outstanding payments.
• Flag payment issues to the Reservations Manager.
• Maintain a professional, positive attitude with clients.
• Liaise with operations for client needs and logistics.
• Pass sales leads to the Sales team.
• Flag special requests or potential issues to the Reception Manager.
• Support special projects as needed by Reservations, Sales, or Marketing teams.