Senior Service Delivery Manager

Recruiter:

Data Centrix

Job Ref:

JHB007187/Mo

Date posted:

Monday, June 1, 2026

Location:

Durban, South Africa

SUMMARY:
Datacentrix KwaZulu Natal is looking for a Senior Service Delivery Manager who will be a custodian of relationships both internally within DATACENTRIX and externally with and between customer support teams and vendors. The Service Delivery Manager plays a critical role in the coordination and delivery of operational support to the customer and is seen as an extension of the client’s IT operations team. The SDM consistently strives to improve and strengthen the customer’s perception of service quality through dedicated support expertise and consistent communication.

POSITION INFO:
Critical Requirements - Skills, Experience & Qualifications Knowledge and technical aptitude for IT Infrastructure and networking Collaborative, open communication style Excellent written and verbal communication abilities in English Strong interpersonal skills Team orientated Autonomous, driven, focused, and hands-on Analytical Stress tolerant Conflict resolution Own Reliable Transport with a valid Driver's License Education Matric IT-Related Tertiary Qualification (Degree or Diploma) Project Management Certification ITIL V3\/4 Experience Solid IT Service Delivery Management Experience (10 Years+) Service Management (10 Years+) Project Management (2 Years+

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