Senior Service Delivery Manager

Recruiter:

Data Centrix

Job Ref:

JHB007187/Mo

Date posted:

Monday, June 1, 2026

Location:

Durban, South Africa

SUMMARY:
Datacentrix KwaZulu Natal is looking for a Senior Service Delivery Manager who will be a custodian of relationships both internally within DATACENTRIX and externally with and between customer support teams and vendors. The Service Delivery Manager plays a critical role in the coordination and delivery of operational support to the customer and is seen as an extension of the client’s IT operations team. The SDM consistently strives to improve and strengthen the customer’s perception of service quality through dedicated support expertise and consistent communication.

POSITION INFO:
Critical Requirements - Skills, Experience & Qualifications

Knowledge and technical aptitude for IT Infrastructure and networking
Collaborative, open communication style
Excellent written and verbal communication abilities in English
Strong interpersonal skills
Team orientated
Autonomous, driven, focused, and hands-on
Analytical
Stress tolerant
Conflict resolution
Own Reliable Transport with a valid Driver’s License

Education

Matric
IT-Related Tertiary Qualification (Degree or Diploma)
Project Management Certification
ITIL V3/4

Experience

Solid IT Service Delivery Management Experience (10 Years+)
Service Management (10 Years+)
Project Management (2 Years+

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