Senior Service Delivery Manager

Recruiter:

Data Centrix

Job Ref:

JHB005130/Zama

Date posted:

Thursday, January 7, 2021

Location:

Capetown, South Africa

Salary:

Negotiable

SUMMARY:
We are currently looking for a Senior Service Delivery Manager to be responsible for co-coordinating the delivery of services into key enterprise customers. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.

POSITION INFO:

Service Delivery Management experience (5+ years)
Service Delivery Team Lead experience (5+ years)
Service Desk Management experience a distinct advantage (3+ years)
Managed Services working history (5+ years with strong technology support background)
ITIL v3 Foundation Certified
Related IT Qualification (certification or diploma)
Strong technology competency in Datacentre Hardware, Datacentre Software, End User Computing, Networking and Security and to enable conceptual understanding of solutions supported and to assist team in delivering effective support services
Matric/Senior Certificate with an IT-related tertiary qualification
Operates Effectively in a Service driven culture
People Management and Leadership Skills - Achieves delivery through people
Ability to Build and Maintain effective Customer Relationships
Strong Communication Skills, both verbal and written, and the ability to feedback technical information to all levels
Works well under pressure
Strong ability to prioritise
Customer Centric
Own transport and driver’s licence
Matric / Grade 12 essential

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