Senior Spa Therapist

SUMMARY:
Our client, an exclusive luxury boutique hotel and spa, nestled in the heart of the Helderberg in Somerset West, is seeking a dedicated Senior Spa Therapist to join their team. The property prides itself on world-class hospitality, refined elegance, and exceptional service in a serene setting.

POSITION INFO:
Job Summary:

As a Senior Spa Therapist, you’ll be responsible for performing a variety of treatments, including massages, facials, and body therapies, ensuring guests receive a rejuvenating and relaxing experience. You’ll work closely with the Spa team to uphold the high standards of the spa and contribute to a seamless guest journey.

This is a perfect opportunity for someone with strong technical skills, a caring nature, and a genuine passion for wellness and guest satisfaction.

Requirements:

• A relevant, accredited two-year national or international certificate or diploma in beauty therapy.
• At least five years’ practical experience in a professional beauty salon or spa environment.
• Aesthetic qualifications preferred.
• Previous experience working at reception or in the front office, preferably in a hospitality environment.
• Ability to perform all spa treatments, including but not limited to advanced skincare, body treatments, and nail treatments.
• Computer literacy with a working knowledge of booking systems.
• Fluency in Afrikaans and English, with excellent written and verbal communication skills.
• Availability to work hospitality hours, including weekends and public holidays.
• Team player with a positive attitude: energetic, goal-driven, and reliable.
• Well-groomed, professional appearance.

• Provide a wide range of treatments, including facials, massages, body treatments, and advanced beauty therapies.
• Perform treatments with a focus on quality and customer satisfaction.
• Assess guests’ needs and customise treatments based on their preferences and skincare requirements.
• Maintain a high level of cleanliness and hygiene in the spa and treatment rooms.
• Stay up to date with product knowledge and industry trends to recommend appropriate products to guests.
• Assist with reception duties, such as guest check-ins, scheduling, and payments when necessary.
• Provide guests with information on spa services and guide them as needed.
• Coordinate with fellow spa therapists to ensure smooth operations.
• Handle calls, emails, and bookings professionally.
• Collaborate with other team members to create a seamless and exceptional guest experience.
• Ensure all treatments are performed in accordance with health and safety standards.