SUMMARY:
Step into a role where your expertise doesn’t just solve problems – it drives real impact. This is more than a support role; it’s an opportunity for a technically-minded professional to work on complex systems, influence outcomes, and grow into a strategic technical specialist within a high-performing environment.
POSITION INFO:
My client is seeking a Senior Support Consultant to join their dynamic IT team, working on critical systems that keep business operations running seamlessly. This role is designed for someone who thrives on troubleshooting, enjoys ownership of complex issues, and wants to deepen their technical expertise while mentoring others.
This opportunity offers exposure to large-scale environments, modern technology stacks, and cross-functional collaboration with developers, engineers, and business stakeholders. The environment encourages curiosity, continuous learning, and innovation, ideal for someone who wants to evolve beyond traditional support into a more solution-driven, impactful role.
You will be working within a collaborative team structure where your insights matter, your contributions are visible, and your growth is actively supported. Flexible work arrangements (remote or hybrid) are available, depending on operational requirements.
If you’re passionate about problem-solving, enjoy working with cutting-edge systems, and want to be recognized for your expertise, this role is built for you.
Key Responsibilities:
- Provide advanced technical support across critical systems and applications
- Investigate, troubleshoot, and resolve complex incidents and service requests
- Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes
- Monitor system performance and proactively identify potential issues
- Contribute to process improvements, documentation, and system optimization
- Mentor junior consultants and share technical knowledge across the team
Job Experience and Skills Required:Education
Relevant IT qualification (Degree or Diploma)
Experience
- Proven experience in a Senior Support Consultant / Application Support / Technical Support role
- Strong exposure to enterprise-level environments
- Experience supporting complex systems, integrations, or platforms
- Advantageous: experience working closely with development teams or in DevOps environments
Skills
- Strong troubleshooting and analytical thinking
- Exposure to modern IT environments (exact tech stack to be discussed)
- Solid understanding of databases, system integrations, or application architecture
- Excellent communication skills – able to liaise between technical and non-technical stakeholders
- Ability to work independently and within a collaborative team
Apply now!
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