Senior Support Engineer (Hyper-V, Exchange, M365) (CPT Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A dynamic Internet Service & Network Specialist seeks a strong technical Senior Support Engineer with proven Microsoft Hyper-V exposure/experience to join its Western Cape division. Your core role will be to provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. The successful incumbent must have Matric/Grade 12, a suitable IT tertiary qualification with an MCSE Certification and any of the following Certifications: VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, etc. You will require around 10 years’ experience supporting datacentre software in a senior position

DUTIES:

• Provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space.
• Responsible for initial diagnosis and triage across broader infrastructure components prior to escalation to 3rd Line Support or relevant resolver groups.
• This is a dedicated, customer-aligned and billable resource under Managed Services contractual obligations, accountable for delivering consistent operational support, maintaining service stability, and meeting defined performance standards.
• Provide Hyper-V, Exchange and cloud infrastructure support.

KPAs –

• Hyper-V support and proactive management.
• Exchange support and proactive management.
• Microsoft 365 support.
• Proactive analysis of system health within depth reporting.
• Preventative maintenance.
• Architect new solutions.
• Assist with escalations from 2nd Line Support Engineers.

REQUIREMENTS:

Qualifications –

• Matric / Grade 12 (Compulsory).
• Tertiary IT qualification.
• MCSE / VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, Exchange, SQL, SCCM Certifications.

Experience/Skills –

• At least 10 + years’ experience supporting datacentre software in a senior position.
• Business Process in the IT industry.
• Ability to identify and understand problems and find suitable solutions.
• Conscious of delivering solutions on time.
• Able to clearly articulate problems and solutions with the technical team.
• Analytical skills.
• Problem-solving.
• Self-managed.
• Teamwork.
• Own reliable transport and driver’s license.