Per..."> Job: Senior Support Engineer in Johannesburg - ref: 745766

Senior Support Engineer

Recruiter:

IOCO

Job Ref:

iOCO00832

Date posted:

Wednesday, June 2, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Essential functions:

Performs specialized technical tasks required to support
operations (e.g., IT development, research support, skilled
trade).
Requires vocational training or the equivalent
experience and may require external certificat...

POSITION INFO:
The Role:
Essential functions:
- Performs specialized technical tasks required to support
  operations (e.g., IT development, research support, skilled
  trade).
- Requires vocational training or the equivalent
  experience and may require external certifications.
Skills and Experience:
Essential Qualifications:Â
- Matric /Grade 12
- BS degree in Information Technology, Computer
  Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or
  similar technologies is a plus
Experience required:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to lead a team
- Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience.
- Proposes improvements to processes.
- May act as a lead, coordinating and facilitating the work of others but is not a
  supervisor.
- Works autonomously within established procedures and practices.
- Spends a majority of working time performing the same work processes and activities as employees on team.
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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