Senior Support Engineer (Hyper-V, Exchange, M365) (CPT) (25306)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions while doing Preventative Maintenance. The ideal candidate must have Matric/Grade 12, be MCSE Certified and have a relevant IT-related tertiary qualification with 10+ years work experience supporting datacentre software in a senior position.

DUTIES:

• Hyper-V support and proactive management.
• Exchange support and proactive management.
• Microsoft 365 support.
• Proactive analysis of system health with in-depth reporting.
• Preventative Maintenance.
• Architect new solutions.
• Assist with escalations from 2nd Line Support Engineers.

REQUIREMENTS:

Qualifications -

• Matric / Grade 12.
• MCSE.
• Tertiary IT qualification.

Experience/Skills -

• At least 10 + years’ experience supporting datacentre software in a senior position.
• Technologies include (but not limited to) -
• Cloud Services: Azure, M365
• Virtualisation: VMware vSphere, MS Hyper-V
• MS infrastructure: Active Directory, Exchange, SQL, SCCM

ATTRIBUTES:

• Ability to identify and understand problems and find suitable solutions.
• Conscious of delivering solutions on time.
• Able to clearly articulate problems and solutions with the technical team.
• Self-managed.