Senior Systems Analyst

Recruiter:

Staff Solutions Recruitment

Job Ref:

PE004627/CT

Date posted:

Tuesday, June 28, 2022

Location:

Durban, South Africa

Salary:

Negotiable Monthly

JOB SUMMARY:
Our client, a leader in the Petroleum sector, seeks to employ a Senior Systems Analyst to be based at their operations in Durban.

JOB DESCRIPTION:

Duties:

Ensure all systems are operational, adequately monitored and maintained:
- Provide day to day end-user support.
- Troubleshoot any ad hoc IT issues.
- Monitor, manage and actively patch servers and workstations.
- Periodically review server logs for potential problems.
- Patch workstation clients and applications regularly.
- Adhere to IT framework and policies in accordance to Group standard.
- Manage and monitor fax, print and copier services and facilitate daily operations.

Support internal stakeholders and manage third party vendors:
- Understand business functions and improve IT processes.
- Conduct staff training when necessary.
- Support users on in-house developed and deployed applications.
- Participate and manage project rollouts.
- Manage external vendors, monitoring SLA.
- Ensure outsourced services are in-line with Service Level Agreement.

Perform IT reviews and assessment of procedures and controls:
- Create and maintain documentation on IT manuals and procedures.
- Implement and manage new processes.
- Prepare regular and ad hoc systems reports.

Ensure efficiency in responding to and fixing user problems:
- General desktop support: Printing setups, Office and Application support.
- Creating users, resetting passwords, access levels, file interface validation, etc. across all clients.
- Remotely manage South African office IT operations and support end-users.
- Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage.
- Facilities: manage third party office maintenance.

Requirements:

Grade 12
Basic Degree or Diploma in IT with relevant IT certifications
CompTIA Network+ or CCNA advantageous
Minimum 7-10 years’ experience in IT Analyst or Administration field
Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC
Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP

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Senior Systems Analyst

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