SUMMARY:
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POSITION INFO:
PBT Group has an opportunity for a Technical Business Analyst with strong Data / Business Intelligence experience to translate business needs into detailed business information and data requirements functional integration and process specifications. Exposure to SQL and Oracle is highly advantageous. Data analysis skills would be an added bonus).
DUTIES:
- Stakeholder relationship management
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen to advise, influence and negotiate to achieve win-win outcomes.
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
- Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
- Anticipates consequences and adapts problem solving based on continual feedback.
- Act speedily to resolve problems queries and complaints.
- Adapt communication styles to meet the needs of different audiences.
- Requirements elicitation and root cause analysis
- Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant, IT systems.
- Analyse existing processes and facilitate improvements with stakeholders.
- Analyse and model data and data requirements where applicable. Document business/functional requirements.
- Conduct a gap analysis to identify the most feasible solution to meet requirements.
- Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.
- Solution / project delivery
- Translate business needs into detailed business information and data requirements functional integration and process specifications.
- Clarify the business requirements technical solutions and functional or process specifications for relevant stakeholders.
- Work with project team to define metrics or performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.
- Coordinate and where required participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional or process specifications.
- Participate in post project implementation review.
- Provide input into compiling or write system manuals where required.
- Compile training material and provide end-user training to stakeholders where relevant.
- Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.
- Configure various systems to meet requirements.
- Teamwork, self-management & alignment with group values
- Self-management: Demonstrates pride in the organisations brand services and products by consistently delivering on the brands promise.
- Self-management: Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time-frames and according to quality standards.
- Self-management: Stay relevant and up-to-date with legislations and new development.
- Self-management: Maintain a positive attitude and respond openly to feedback.
- Self-management: Handle stress in ways that do not negatively impact others.
- Self-management: Take ownership of personal career development leveraging formal and informal opportunities.
- Self-management: Act in an ethical transparent and morally defensible manner including highlighting unethical practices.
- Teamwork: Continually share debate and communicate learnings.
- Teamwork: Flag and debate issues constructively.
- Teamwork: Contribute to a friendly co-operative climate in working with others to achieve collective goals.
- Teamwork: Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ).
EXPERIENCE:
- 8+ years relevant experience as a Technical Business Analyst in a banking / financial sector.
- Solid Systems Analysis experience
- Exposure to SQL and Oracle would be highly advantageous.
- Data analysis skills would be an added bonus)
- Analysis and Attention to Detail
The ability to be systematic and rule orientated in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inconsistencies and inaccuracies in detailed information
- Able to apply specific analytical concepts and techniques within agreed structures
- Produces quality by ensuring accuracy and integrity of information
- Applies systematic thinking to diagnose root causes
- Evaluates existing practices for accuracy and compliance
- Can provide guidance and coaching on analysis to others
- Problem Solving
Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions
- Accumulates the right information to solve problems
- Uses decision-tree logic to diagnose root causes
- Reflects on what is occurring to identify potential problems and obstacles
- Uses judgement and discretion to interpret issues based on learnt theory
- Solves problems with an awareness of the bigger picture; can see beyond immediate issues to anticipate consequences
- Presentation and Facilitation
The capacity to use appropriate presentation and facilitation techniques to engage an audience and help them to understand, retain and respond appropriately to the message
- Uses presentation aids to enhance understanding
- Presents confidently and engages the audience
- Creates presentations that are visually appealing and that enhance the message / information presented
- Adjusts presentation and delivery to audience''s response
- Interacts well with the audience to solicit participation and feedback
- Verbal and Written Communication (inc. Listening)
The capacity to listen attentively, present information clearly and concisely and respond appropriately to the verbal and written communications of others. This includes the ability to regulate delivery in response to the needs of a target audience
- Able to communicate complex specialist knowledge and concepts clearly
- Delivers messages in ways that gain support and agreement
- Can communicate sensitive messages tactfully
- Knows which communication medium is most appropriate for the message
- Communicates with the recipient''s perspective in mind
- Knowledge Sharing
Promotes the generation and sharing of knowledge and learning in order to enhance the collective knowledge of the team / organisation
- Acts in ways that encourage openness and knowledge sharing
- Stays abreast of current developments and trends in technical, professional or work-related areas
- Contributes positively to knowledge sharing forums
- Collects, stores and promotes information to allow easy access for self and others
- Keeps documentation and files up-to-date and readily accessible
- Organisational Awareness
Understands organisational systems, structures, policies and procedures and can navigate changing dynamics and power relationships
- Works well with other organisational structures
- Able to interpret and work within Standard Operating Procedures
- Understands how own responsibilities link to aligned roles
- Makes use of informal organisational structures to achieve goals
- Able to reference organisational goals and services
- Process and Technological Competence
Utilises, identifies, enhances and leverages processes and technologies to meet business needs
- Ensures consistent use of systems and processes through agreeing and maintaining standards
- Applies understanding of legacy and new systems and processes to solve internal and external problems
- Makes suggestions up-the-line regarding how systems and processes can be improved
- Tracks and reports effectiveness of new systems / processes against desired objectives
- Manages and maintains systems / Applications
- Customer Service Orientation
Anticipates, recognises and meets the needs of internal and external clients or customers (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
- Displays a sound understanding of customers'' operational needs and requirements
- Displays sound analysis and logic in probing, analysing and resolving customers'' needs
- Follows through on promises to clients
- Uses influence to encourage others to provide excellent customer service as a team
- Consistently models appropriate customer behaviour
- Teamwork
The capacity to work co-operatively with others to achieve shared goals
- Ensures team''s purpose and goals are clear
- Demonstrates and demands commitment to team goals
- Gives and receives timely, constructive feedback
- Encourages open discussion and sharing
- Shares knowledge
- Drive and Results Orientation
Is a self-starter and originator who maintains high levels of activity and produces a consistently high-quality output within agreed deadlines. Prompt and proactive in driving for success and sets demanding goals for self and others
- Consistently meets deadlines without compromising quality
- Able to implement solutions and deal with stumbling blocks; stays positive
- Sets and meets challenging goals (self and team)
- Focuses on what is important; doesn''t get distracted
- Takes immediate action when confronted with a problem
- Leading and Managing: Monitoring and Measuring
The capacity to define, encourage, review and evaluate own and other''s performance in relation to clearly defined objectives, time-lines and performance standards; includes the ability to identify and implement appropriate measures and benchmarks
- Plans and communicates team members'' roles, responsibilities and performance standards
- Monitors consistently using agreed measuring and reporting tools
- Highlights mistakes and lessons learnt
- Gives constant developmental feedback
- Consistent and systematic in assigning and measuring work
- Leading and Managing: Planning and Organising
Defines tasks needed to accomplish goals and assigns and co-ordinates people, tasks and resources accordingly
- Plans and communicates team members'' roles, responsibilities and performance standards
- Consistent and systematic in assigning and measuring work
- Uses discretion to resolve problems within agreed mandate
- Gives constant developmental feedback
- Assigns tasks based on knowledge of peoples'' skills
QUALIFICATIONS/ CERTIFICATION:
- A degree in Computer Science / Information Systems / Business Administration / Commerce or equivalent
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