Senior Technical Support Engineer

SUMMARY:
Datacentrix Cape Town is looking for a Senior Technical Support Network Engineer with a CCIE.  The role is essential to strengthening Cisco capability in the Western Cape, ensuring the business can effectively support, grow, and retain its Cisco customer base. A dedicated Cisco‑skilled resource is critical for
consistent, high‑quality service delivery, operational continuity, and maintaining customer satisfaction.

POSITION INFO:
Compulsory/ Required Certifications:

• Matric \ Grade 12 (Compulsory)
• CCIE certification (Compulsory)
• FortiGate or equivalent certification (Desired)
• HPE Aruba Networking or equivalent certification (Desired)
• Huawei certification (Desired)

• Experience with Cisco, FortiGate, Sophos, Cisco Voice certification or equivalent
• 10+ years’ Experience with wireless solutions and support.
• 10+ years’ Experience with networking
• At least 10-15+ years’ experience delivering Network Security Services in a customer-facing environment

• Provide advanced Cisco networking support (routing, switching, wireless, security).
• Perform day‑to‑day network operations, troubleshooting, and performance tuning.
• Assist with multi‑vendor networking and security environments when required.
• Participate in Cisco solution design, installations, upgrades, and project implementations.
• Maintain accurate network documentation, diagrams, standards, and HEAT CI records.
• Manage and coordinate service requests, incidents, and escalations, ensuring SLA compliance.
• Support the pre‑sales and commercial teams with Cisco proposals and scoping.
• Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers.
• Support functions extend from testing and troubleshooting problems to regular maintenance.
• Contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses.
• 50% Operations
• 30% Projects
• 10% Training
• 10% Admin