Senior UX/UI Designer

SUMMARY:
Design user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration

POSITION INFO:
Job Purpose
Design user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
Responsibilities
Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions

• Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans

• Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager
• Customer Experiences Implementation
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

• Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders, engaging effectively and providing win-win solutions
  Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Cultivates Innovation – Creates new and better ways for the organization to be successful, encourages creativity, and builds upon new solutions collaboratively
• Drives Results – Consistently achieves results, establishes bold goals, and demonstrates tenacity to complete initiatives timely
• Action Oriented – Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm
• Nimble Learning – Learns through experimentation, leveraging successes and failures to improve solutions
• Decision Quality – Makes good and timely decisions, demonstrating strong judgment and knowing when to escalate
• Ensures Accountability – Holds self and others accountable to meet commitments and deliver results
• Interpersonal Savvy – Relates openly and comfortably with diverse groups, building productive relationships
• Being Resilient – Rebounds from setbacks, maintains composure, and acts as a role model in difficult situations
• Business Insight – Applies knowledge of business and the marketplace to advance organizational goals

• Interaction Design – Apply comprehensive knowledge, act independently, and guide/train others
• Prototyping – Apply comprehensive knowledge, act independently, and guide/train others
• Information Architecture – Apply comprehensive knowledge, act independently, and guide/train others
• Computer Skills – Support business processes using standard office software and design tools while guiding others: Microsoft Office, Adobe
• Suite (XD, Illustrator, Photoshop), Zeplin, Figma, Sketch, InVision, Axure, Miro
• Assessment – Use data analysis to draw conclusions and make recommendations, guiding others
• Verbal and Written Communication – Apply knowledge to communicate ideas effectively, guiding others
• Market Research and Analysis – Provide guidance on research to understand market conditions and facilitate success
• Planning and Organizing – Provide guidance to plan, organize, and prioritize activities efficiently
  Methodical, attention to detail

• Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
• Relevant design-related qualification (degree / diploma / certificate) (Essential)

• 5 or more years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)