Senior WISP Technician

SUMMARY:
The Tier 2 ISP Technician’s primary role is to provide comprehensive technical services and support our internal operations, existing Service Level Agreement (SLA) clients, and prospective clients. The Technician shall perform duties in accordance with the highest standards of technical competence, professionalism, and service delivery.

POSITION INFO:
DUTIES: Install, configure, monitor, and upgrade wireless infrastructure, including wireless controllers, network access systems, and guest networks. Set up and maintain Wi-Fi access points (WAPs), radios, antennas, routers, switches & servers. Troubleshoot hardware, software, and connectivity issues, providing level-one, two and three support for wireless systems. Conduct wireless site surveys, positioning WAPs, testing coverage, and optimizing network performance. Collaborate with IT helpdesk and other technical teams to resolve wireless configuration issues. Maintain and secure network environments, radius servers, IP addresses, and client security software. Record and maintain user support documentation, configuration backups, and network reports. Conduct maintenance and troubleshooting on fiber broadband and broadband wireless access equipment.