Senior Warranty Administrator

Recruiter:

iSON Xperiences

Job Ref:

BPO00210

Date posted:

Tuesday, September 7, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Senior Warranty administrator

Based in Randburg

5 Month Contract

Job role:

The Warranties Administrator provides an efficient warranty claims process to sup...

POSITION INFO:
The Role:

Senior Warranty administrator

Based in Randburg

5 Month Contract

Job role:

The Warranties Administrator provides an efficient warranty claims process to support the business. He/she also assists with time-sensitive information reports and responds to queries within a reasonable timeframe with the aim of consistently delivering outstanding customer service to internal and external customers.

Responsibilities:

Work effectively and efficiently on a wide variety of tasks within the warranties area with the intention of helping the campaign meet its corporate objectives.
Manage and process all warranty-related paperwork effectively and efficiently.
Manage warranties workload effectively, in response to requests from colleagues and manager.
Record, check and process all claim information in line with the campaigns terms and conditions.
Investigate, query unsettled or short paid claims and assess their causes.
Help to ensure a customer-satisfying level of service in respect of warranty work performed.
Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict.
Ensure that correct charges are made as appropriate on goodwill claims.
Help ensure efficient progress of warranty jobs through the warehouse.
Circulate new and up-to-date warranty information and literature for new Samsung products and repair procedures.
Liaise with manufacturerâ??s/concessionaireâ??s representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturerâ??s/concessionaireâ??s warranty auditors in reviewing the Campaigns records.

Skills and Experience:

Qualifications:

Matric

Experience:

Function related experience: 1-3 years
Other experience:
Administrative experience
Able to work to tight deadlines
Numerate and literate, with competent written and oral communication skills

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Senior Warranty Administrator

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