SUMMARY:
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POSITION INFO:
ENVIRONMENT: An Investment company is searching for an experienced Senior Zoho Developer and Team Lead to drive the design, development, customization, and optimization of their Zoho ecosystem, based in Durbanville, Cape Town. This role is responsible for leading CRM strategy, improving business processes, building custom solutions, and managing technical delivery across Zoho applications. The ideal candidate will combine strong technical Zoho development skills with leadership ability, ensuring that systems are reliable, scalable, and aligned with business goals. DUTIES: • Lead the design, development, and maintenance of Zoho CRM and related Zoho applications. • Customize modules, layouts, workflows, blueprints, functions, and automation within Zoho. • Develop and maintain Deluge scripts (Java Scripts), API integrations, custom functions, and third-party connections. • Oversee implementation and support of the wider Zoho suite, such as Zoho Desk, Zoho Creator, Zoho Forms, and Zoho Analytics. • Gather business requirements from stakeholders and translate them into technical solutions. • Improve CRM processes for sales, marketing, operations, and customer service teams. • Lead data migration, cleansing, deduplication, and system optimization projects. • Create dashboards, reports, and analytics for management decision-making. • Ensure system security, user roles, permissions, and governance standards are maintained. • Troubleshoot complex system issues and provide high-level support. • Mentor junior developers, administrators, and support staff. • Manage development standards, documentation, testing, and deployment processes. • Work closely with leadership to define CRM strategy and future platform enhancements. REQUIREMENTS: • Bachelor’s degree in Computer Science, Information Systems, Software Development, or a related field. • Equivalent practical experience may also be considered. • Proven experience in CRM development and administration. • 5+ years of CRM experience. • 3+ years of hands-on CRM development experience. • 2+ years in a senior or leadership role overseeing CRM projects, developers, or platform strategy. • Strong knowledge of Java scripting or Deluge. • Experience with APIs, webhooks, and third-party integrations. • Good understanding of CRM design, sales pipelines, customer lifecycle management, and business automation. • Experience with database concepts, data mapping, and system integration. • Strong leadership, project management, and stakeholder communication skills. • Ability to document technical processes and train end users. • Certifications in CRM, Creator, or other Zoho applications. • Experience with Zoho Creator application development. • Familiarity with REST APIs, JSON, XML, JavaScript, and SQL. • Experience integrating Zoho with platforms such as: CRM systems, marketing automation tools. • Experience leading a technical team or serving as a solution owner.
