Server & Network Engineer | Johannesburg | Permanent

SUMMARY:
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POSITION INFO:
Server & Network Engineer | Johannesburg | Permanent Are you a technically hands-on IT professional with experience across servers, networks, security and infrastructure support? This is an opportunity to play a key role in maintaining, securing and improving a business-critical ICT environment. The Server & Network Engineer will support the organisation's ICT infrastructure across servers, networks, telephony, security and related applications. The role combines hands-on technical support with infrastructure monitoring, troubleshooting, optimisation, patching, security administration and continuous improvement. Reporting to the Server Network & Security Manager, the successful candidate will work across 1st, 2nd and 3rd line support environments, providing telephonic, remote and onsite assistance while working with internal stakeholders and third-party vendors to resolve incidents and maintain service levels. The role will suit a technically capable professional who can communicate effectively with both technical and non-technical users and is comfortable taking ownership of infrastructure-related issues. What You'll Do Provide efficient and effective infrastructure support across servers, networks, telephony and security Install and configure networking, telephony, Windows Server hardware, software and applications in line with best practice Troubleshoot issues from operating system through to network level Resolve hardware, network, application, firewall and infrastructure-related issues Configure, optimise, fine-tune and monitor operating systems, firewalls, network devices, applications and cloud services Monitor and troubleshoot LAN, WAN, VPN and APN environments Support the security of network and server environments through access controls and IT security policies Schedule and manage firmware and patching across networks, phones, servers and applications Maintain network fault logs, server and service logs and investigate infrastructure incidents Identify opportunities for process improvement and automation Ensure supported hardware and applications comply with relevant licensing agreements Manage infrastructure-related suppliers and contracts within prescribed SLAs Provide 1st, 2nd and 3rd line IT support through telephonic, remote and onsite channels Attend to ICT support requests and ensure timely resolution within agreed SLAs Support the selection and installation of ICT resources Provide user training where required Assess infrastructure requirements and contribute to planning, provisioning and improvement initiatives Liaise with third-party vendors to resolve incidents, problems and technical queries Monitor and manage vendor SLAs Ensure compliance with company policies and procedures Communicate technical information effectively to stakeholders at different levels What You Bring Practical experience in server and network infrastructure support Strong understanding of Windows Server environments Experience supporting and troubleshooting network infrastructure Exposure to LAN, WAN, VPN and APN environments Experience with firewalls, network devices and infrastructure monitoring Experience with hardware and software installation and configuration Understanding of server, network and application patching and firmware management Experience supporting telephony or related ICT infrastructure would be beneficial Exposure to cloud services and applications Understanding of IT security, access controls and security policies Experience providing 1st, 2nd and 3rd line technical support Strong troubleshooting and problem-solving ability Ability to work with third-party vendors and manage issues against agreed SLAs Good understanding of infrastructure processes, documentation and logging Ability to identify opportunities for process improvement and automation Strong communication skills, with the ability to explain technical information at different levels Ability to work independently while collaborating effectively with internal teams and external service providers What Success Looks Like Infrastructure incidents and support requests are resolved efficiently within prescribed SLAs Server and network environments remain stable, secure, monitored and optimised Hardware, software, firmware and patches are maintained appropriately Network and server faults are accurately logged, investigated and resolved Security policies, access controls and infrastructure procedures are consistently applied Infrastructure performance issues are identified and addressed proactively Vendors and service providers are effectively managed against contractual SLAs Infrastructure improvements and automation opportunities are identified and implemented where appropriate ICT resources are appropriately configured, licensed and supported Technical information is communicated clearly to users, management, vendors and other stakeholders