Service & Maintenance Manager

SUMMARY:
A successful privately-owned group specializing in the design, manufacturing, installation, maintenance, and servicing of commercial and industrial refrigeration systems and equipment for the supermarket, meat- and food processing, Petro-chemical, and agricultural industries are seeking to recruit and appoint a Service Manager – Industrial & Commercial Refrigeration.

POSITION INFO:

Minimum Requirements:

• Minimum N6 qualification and / Trade Test or relevant Engineering qualification.
• Refrigeration qualification.
• 5 years’ experience in a similar position.
• History in the refrigeration industry, especially industrial refrigeration (NH3).
• Broad technical understanding (Mechanical, Electrical and Control).
• Staff management experience managing a refrigeration team.

Job Responsibilities:

• The Operations of the Service Team is the primary responsibility – The team needs to be enabled to perform their functions as Technicians, and this enablement is a key responsibility of a Service Manager.
• Tracking and reporting on team productivity, Budgets and Training
• Planning scheduled service work, repairs, maintenance, and unscheduled call outs.
• Job numbers to be noted in ARP platform every day for each planned scope of works.
• All paperwork such as service reports etc. needs to be printed and ready the day before the work is to be issued.
• All current and future work is to be noted on the Smartsheets planner, visible in the service department.
  • the daily schedule is to be noted before close of business each day.
• Representing the work schedules for the following day and where possible the 3-week planner
• Receive previous days job cards, service reports, risk assessments and all related information from Technicians at 07h30.
  • Classify accordingly.
  • Job cards to be processed daily.
• Address any issues / questions with Technicians and ensure all paperwork that is handed in, is completed, acceptable and to standard.
• Technicians / teams to leave workshop at 08h00.
• Address any urgent issues immediately and provide client feedback where applicable.
• Repair quotes to be submitted timeously (2- 3 working days).
• Service reports must be captured, and copy issued / emailed to client within reasonable time frame with all necessary recommendations and applicable repair quotes (4- 5 working days).
• Acquire purchase orders where applicable.
• All new equipment sales requests to be forwarded to the Service Administrator and/or Sales Department immediately with applicable information / feedback from Technicians.
• Opening of jobs immediately once requested.

Please forward your CV to cindy@------

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Please note that only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.