Service Administration Manager

SUMMARY:
We are looking for a detail oriented Service Administration Manager to oversee the administrative and operational functions of the service department for a company based in the Industria area in Johannesburg.

POSITION INFO:
Position overview:
The Service Administration Manager oversees the administrative and operational functions of the service department to ensure smooth execution of client services and internal workflows. This role manages a team of administrative staff, Service Supervisor and coordinates service delivery and logistics while ensuring compliance
with internal and external processes.

Requirements:

• Matric / Grade 12
• Sound knowledge of customer service software and processes and metrics
• Tertiary qualification in the relevant field would be an advantage
• 3–5 years of experience in service administration, operation management, or similar role.
• Minimum 3 years in a supervisory or team leader roles.
• Syspro Knowledge would be advantageous
• Occupational Health and Safety awareness and knowledge
• Good working knowledge of Microsoft office

• Excellent communication skills
• Computer and System Proficiency
• Customer service
• Problem solving skills
• Leadership skills
• Safety and Compliance Awareness
• Interpersonal skills
• Organizational skills
• Attention to Detail

• Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
• Support budgeting and resource planning where required.
• Ensure that safety regulations are followed.
• Seeks to resolve any disputes and communication with internal departments and clients.
• Managing quality concerns with the Service Manager
• Ensures that all jobs are completed
• Checks on stock levels and ensures that sufficient stock is available for all vans.
• Conducts quarterly stock counts
• Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
• Fleet management
• Team Leadership and management
• Provides training and performance management of the team.

• Ensures high levels of customer satisfaction through prompt and professional service.
• Handles customer inquiries, complaints, and special requests effectively.
• Maintains service quality standards and ensure positive experience.
• Monitors and measures the quality of service

• Prepares and analyses monthly and quarterly reports
• Implements improvement plans
• Consolidates monthly / quarterly operations reports