Service Administrator

SUMMARY:
Assist with the workshop administration requirements and provide a support role to Technicians, Foreman and the Service Manager

POSITION INFO:

Skills

• Matric, coupled with a minimum 3 years or more relevant working experience in the Erathmoving Equipment or Material Handling industry is essential
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook)
• Autoline experience would be an advantage
• Own reliable transport essential
• Must have good verbal and written communication skills with customers and technicians on all levels
• Customer focused
• Good administration, organizational and time management skills

Duties

• Receiving and professionally handling customer calls and enquiries
• Communicate effectively with operational staff, customers and suppliers
• Looking up part numbers for relevant products for Technicians to complete quotations accurately and timeously
• Responsible for putting together and sending quotations timeously
• Following up on all quotations sent
• Follow up on orders to be amended
• Assisting with any parts related queries like stock shortages, alternative sourcing etc.
• Manage an effective document control and filing system for the workshop
• Maintain business relationship with customers to ensure they are satisfied
• General admin duties
• Drive continuous improvement initiatives