Service Advisor

Our well known automotive vehicle dealer client based in Johannesburg currently holds a vacancy for Service Advisor with Audi/VW experience.

Job Description

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities:

• Update service customer on all service bookings
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
• Ensure job cards are signed off by Technicians
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Ensure that the workshop area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Ensure the proper tools are used for the required job
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made.

Qualifications and Experience

• Must have Audi/VW experience.
• A minimum of Grade 12.
• Computer literacy is essential
• Clear Criminal Record

Skills and Personal Attributes

• Must have excellent verbal communication skill.

N.B. (Only candidates that meet the criteria will be shortlisted and contacted)

N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)