Service Commercial Lead

SUMMARY:
Our client based in Kwa Zulu-Natal is looking for a Service Commercial Lead to oversee and manage the operational and financial performance of the Services line of business. The Services Commercial Lead will be responsible for developing marketing and growth strategies

POSITION INFO:

Qualification/Experience

• Post graduate qualification in Business Management, Electronic or Computer Engineering Degree
• MBA is advantageous
• Project Management Professional certification
• Minimum of 5 years’ experience in services sales
• At least 5 – 7 years’ experience in electronic and/or software engineering
• 3 years’ experience in a manufacturing project environment
• Previous experience in an electronics or similar environment, working with Utilities is advantageous
• Proven track record in Project management
• Drivers licence

Competencies

• Knowledge of prepayment and revenue management products
• Knowledge of Customer Relationship Management system (Sales Force)
• Knowledge of project and program management and associated methodologies
• Knowledge of technology trends and marketplace
• Excellent written and verbal communication skills
• Strong telephonic and email etiquette
• Information technology system support skills
• Excellent Microsoft Office skills
• Business and financial acumen
• Leadership/management skills
• Negotiation and networking skills
• Professional approach
• Commitment to customer service
• High level of integrity and confidentiality
• Able to work under pressure
• Highly self-motivated

Responsibilities

• Develop a commercially viable strategy for each area of the services department to manage the delivery
• and achievement of revenue targets through a business/operations model
• Set and deliver a target-focused services strategy by developing effective revenue generating
• proposals
• Develop a business plan for the services department
• Develop a best practice customer service culture across all service areas
• Review business performance, identify strengths, weaknesses, opportunities and risks to ensure growth in each area
• Review financial performance and affect fundamental change to improve it
• Improve cost control and meet budget targets
• Drive and empower management reports that will help promote and reinforce the various products and services
• Negotiate and develop commercially beneficial contracts with service providers
• Liaise with all other managers to ensure projects and capital expenditure items are identified and completed within budget
• Work closely with other managers to achieve business planning priorities 
• Lead the identification, development and implementation of all opportunities
• Identify and create external commercial opportunities and partnerships
• Identify opportunities to generate revenue
• Identify market opportunities and associated business developments
• Identify and create opportunities to increase revenue generation streams
• Lead business improvements across the services line of business including the identification and facilitation of process improvement projects and working with managers to document and improve current business processes
• Develop and utilise effective relationship skills with all current and potential business partners and enhance the relations with external stakeholders
• Identify services risks and formulate strategies to reduce/eliminate risks
• Develop, implement and maintain services processes and procedures  
• Establish a superior client service strategy and set of criteria, coaching and training for managers to understand and deliver to stakeholders’ expectations
• Develop revenue, salaries, capital expenditure and project budget
• Set and drive business plans to deliver financial key performance indicators
• Manage the overall financial results for services
• Control the budget for services department and develop strategies consistent with, and aligned to, the budget to increase revenue and ensure costs are not exceeded
• Ensure projects and capital expenditure items identified are undertaken and completed within budget and to agreed schedules
• Manage and ensure salary costs for staff are within budget, whilst at the same time ensuring staff are adequately recognised, rewarded and remunerated
• Achieve targets for the business area
• Manage financial performance against the budget/operating plan and act appropriately upon trends and variances in a timely manner to ensure the effective and efficient achievement of all budget and plan objectives
• Develop and lead an effective skilled workforce with an emphasis on customer service, team culture and team objectives
• Support the development of a greater focus on and understanding of services considerations and imperatives amongst staff
• Develop a sales/customer service culture through a customised training plan to ensure that all relevant policies and procedures are maintained and documented
• Set operational and/or performance goals which are challenging, achievable and aligned to business strategic initiatives
• Monitor performance against performance goals to ensure that progress is being made
• Ensure activities comply with organisational requirements for quality management, legal stipulations and general duty of care
• Ensure the individual development program is undertaken within the time frame set, and that employees’ professional and skills development needs are provided to Human Capital for training purposes
• Ensure the safety of employees is paramount and that Health, Safety and Environment systems and processes are followed to minimise risk
• Constructively participate as a member of the wider Company team
• Undertake any other tasks or one-off projects which may be assigned from time to time
• Ensure protection of the Company’s commercial interests always and in all circumstances
• Take all practicable steps to ensure personal safety and the safety of others as a matter of priority
• Demonstrate professional skill and a high standard of fairness and integrity
•  

For more information, please visit our website www.------

NB! This job is now closed. You can apply for other jobs by uploading your CV.