Service Delivery Manager

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

COT Service Delivery..

Date posted:

Monday, September 14, 2026

Location:

Pretoria, South Africa

Salary:

Neg

SUMMARY:
Service Delivery Manager

POSITION INFO:
•A Bachelor's degree or National Diploma or equivalent qualification in ICT. •ITIL certificate •Provide advice and guidance on service delivery matters and improvements •Ensure the alignment of service delivery strategy with the overall City ICT strategy •Manage the implementation of ITIL processes to focus on service delivery improvements •Manage the multi-level administration of all users and groups •5 years minimum experience in IT Service Delivery Management. •Ensure compliance of ICT assets management, Contracts and SLA •Daily and monthly reporting of all incidents across the City •Report on the overall performance of the ICT End Support contract •Provide advice and guidance on service delivery matters •Ensure all Contracts, SLA and Configuration management is managed appropriately •Manage and ensure employees are equipped with the required skills and resources to perform optimally •Ensure compliance with all audit requirements within the unit •Monitor quality, risk, standards and practices against prescribed frameworks •Mange the training and development of Technicians to ensure that they keep abreast with the latest trends in technology

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