Service Delivery Manager

Recruiter:

iLaunch

Job Ref:

CPT000057/Carme

Date posted:

Monday, October 12, 2026

Location:

Northern Suburbs, South Africa

SUMMARY:
Permanent Opportunity in: Northern Suburbs

An established Company in the Information Technology industry, requires a Service Delivery Manager to manage relationships both internally and externally with and between customer support teams and vendors.

POSITION INFO:
Duties and Responsibilities: Managing the IT-related infrastructure and service delivery processes. Ensuring efficient, effective delivery of services to clients. Overseeing and ensuring compliance with service level agreements (SLAs). Negotiating and agreeing OLAs and SLAs with customers. Ensuring that agreed targets are aligned with SLA targets. Key Requirements: Matric \\ Grade 12 IT-Related Tertiary Qualification (Degree or Diploma) Project Management Certification ITIL V4\/V5 foundation Minimum of 5 Years IT Service Delivery Management experience

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